Digital E-commerce Operations Manager

Who We AreAt Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose! Education:Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study preferred Work Experiences: 5 + years in IT or related field with managerial or supervisory experienceSkills: Demonstrated experience managing IT/e-commerce platforms, projects and teamStrong technical knowledge of eCommerce, omni-channel, enterprise applications, and operating systems, network and mobile POS. Subject matter expert in planning, developing and implementing IT infrastructure, technology/network scalability management, security procedures and disaster recovery protocols. Detailed knowledge of various server operating systems, domain architecture, desktop & mobile engineering and store systems back-office. In-depth hands on experience with enterprise firewalls, online & store systems, inventory & merchandise monitoring, audit and logging applications, state-of-the-art monitoring toolsStrong technical knowledge in providing 24/7 support, including a global remote user baseWorking knowledge of IT, Security, end to end ecommerce technologies and operations. Strong analysis capabilities and skills in structured problem solving. Strong program and service delivery skills. Deep sense of urgency and ability to identify and achieve quick wins. Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI s and metrics and drive towards operational maturity.Great communications and collaboration skills. Required Experience8-12 years prior experience in IT Operations8-12 years of leadership and management experience Required knowledge of Cloud Technologies, Web Sphere commerce or ATGCustomer advocate and relentless passion to solve issues quickly. Experience in introducing metrics and data as a basis for operational analysis and decision-makingExperience in introducing operational discipline into ad hoc process areas. Experience with data centers, process and organizational change management. Experience in significantly and provable increasing maturity levels for IT and engineering operations processes. Experience in working with distributed teams and processes and driving them towards high levels of operational excellence. Responsibilities: Manage system enhancements to the WebSphere platform and supporting e-commerce systemsBuild, maintain state-of-the-art IT operations for digital/ecommerce business Inculcate every day is holiday culture across board Build operations team as highly data-driven giving apt quantification for each ticket and business case handling Build and lead global 24/7/365 operation engineer team with focus on customer service with right competency, tool-set, culture, automation driven with agile manner. Develop, manage, measure, monitor and report on key operation service-level metrics, KPIsDevelop and maintain a scalable organization with a well-documented roadmap, goals and objectives Responsible for IT operation processes to facilitate, enable IT & business team to deliver a high quality of service Representing IT operations, work collaboratively with the other departments providing IT operations services as well as enabling them with technology thought leadership. Manage the planning, documentation architecture, design, implementation and support of IT operationsBuild relationships with business partners to ensure IT ops and productivity goals are understood and exceededProvide executive reporting, real-time updates to leadership, resonate & showcase holiday readiness at all timesMaintain customer satisfaction (internal and external) while engaging day to day operationsStrive for customer centricity excellence Prepare budgets and team objectivesUse service desk best practices, ITIL, and problem management to drive continual process improvement culturePromote self-service tools, the request catalog and the knowledge repository as mechanisms to improve end-user satisfaction and reduce costs Perform trend analysis including competitors, and develop action plans for improving service timeliness, maintaining compliance & audit friendly and reducing costs. Stay abreast of trends in IT operations support, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on IT services.Physical Requirements & AttendanceAcceptable level of hearing and vision to perform job dutiesAdhere to company work hours, policies, procedures and rules governing professional staff behaviorEqual Employment OpportunityAcademy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.​SummaryLocation: Headquarters - Katy, TXType: Full time