Automated Passport Control Ambassador

Automated Passport Control Ambassador

Job Category: Customer Service

Full-Time

Rate: $16 USD per hour

Location: Baltimore, MD | BWI BWI Airport, MD 21240, USA

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Responsible for planning, organizing, coordinating and directing the operation of the Automated Passport Control Federal Inspection Station (FIS) activities, ensuring Agent performance and maintaining effective customer service by performing the following duties personally or through subordinates.

What you will be doing

• Planning, organizing, coordinating and directing the FIS activities and Agents to meet established service delivery, timelines and customer expectations.
• Maintains effective relationships with customers. Ensures work standards and performance are compliant with Customer expectations.
• Identifies, manages and utilizes needed resources in order to meet the operational goals and timely service.
• Understands issues and opportunities for improvement, gathers necessary data and communicates with appropriate personnel to resolve issues.
• Ensures Team Members successfully comply with all Company training requirements, investigates causes of accidents and recommends safety measures for preventing further occurrences, is able to meet the Station's attendance standards.
• Other duties may be assigned.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for:

• Excellent communication, interpersonal skills
• Must possess a valid US Driver's License or State ID + 1 other ID to obtain custom badge/seal (we can accept a US Birth Certificate or Social Security Card or US Passport or Permanent Resident Card)
• Excellent customer service skills
• Computer proficient
• Must be bilingual, Spanish and English

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!