Relationship-Driven Customer Account Specialist

Primary Location: Oklahoma City, OK United States of America About the Role Do your friends describe you as a “people person”? Have customer relations experience? Looking for a role that will give you an opportunity to learn account management, sales, and operations while jumping start your career with an eye toward future opportunities? Then you are ready to grow your best self here as a Customer Account Specialist . What We Offer Our commitment begins on day one with a dynamic onboarding program that includes interactive training, self‑guided learning, in‑office coaching, and mentoring. We provide flexibility for a career that works with your life and a collaborative, inclusive culture. Employees enjoy virtual happy hours, networking events, and multiple employee resource groups. Day‑to‑Day Responsibilities Build and develop relationships with customers to ensure continued partnership Communicate shipment updates proactively and accurately, ensuring a customer‑centric approach Analyze customer inquiries and provide timely insights and updates Proactively identify opportunities to improve operational efficiencyRespond to customers with urgency to deliver an excellent experience Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and exceed expectations Network internally with Account Management, Operations, and Capacity teams Qualifications High school diploma or GED equivalent Previous customer engagement experience Ability to travel up to 5% domestically Hold a Bachelor's degree from an accredited college or university (preferred) Additional Desired Qualifications Value a diverse and inclusive work environment Basic proficiency in Microsoft Office Suite Attention to detail, accuracy, and problem‑solving skills Demonstrated negotiation, collaboration, and influencing skills Compensation Base pay range: $17.31 – $36.04 per hour for this location. Pay within the range is determined by job‑related skills, experience, and education. This posting reflects base pay only; variable compensation is not included. Equal Employment Opportunity C.H. Robinson is an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our global market. We value unique experiences and diverse backgrounds to foster an inclusive environment free from harassment and discrimination. Benefits Your total well‑being is the foundation of our business. We provide top‑tier benefits that support your financial, family, and personal goals, including: Three medical plans (Prescription drug coverage, Enhanced Fertility benefits) Flexible Spending Accounts Health Savings Account (with employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short‑Term and Long‑Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) for U.S. salaried employees, no accruals or caps; PTO for other U.S. and Canadian employees Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Broad career development, networking, and team‑building opportunities Learn more about our benefit offerings on our Benefits & Wellbeing page. #J-18808-Ljbffr C.H. Robinson Europe BV