Veterinary Receptionist

Receptionist Position at Brookfield Wellness

When you join the team at Brookfield Wellness, you are stepping into an AAHA accredited practice dedicated to setting the highest standard in small animal medicine. We focus on accessible, urgent care utilizing a walk-in model that ensures pets get the attention they need precisely when they need it. Our culture is centered on clear communication and mutual respect, which allows all teammates to concentrate on providing superior medical outcomes. If you are looking for an opportunity where your clinical skills are valued and continuously challenged, this is where you can do your best work. As part of a larger network of veterinary hospitals, Brookfield Wellness provides robust support for every stage of your professional journey. We invest heavily in our teammates, offering structured programs designed to help you succeed, whether you are pursuing credentialing as a veterinary technician or seeking to move into a leadership role. This supportive infrastructure means that while you focus on medicine, you have reliable resources available, ensuring excellent work-life balance and a career path built for growth. The quality of medicine at Brookfield Wellness is defined by our commitment to urgent, small animal care, underpinned by the high standards required for AAHA accreditation. We equip our hospital with the tools necessary to manage immediate and complex walk-in cases effectively. For challenging situations, our veterinarians have direct access to a network of internal specialty consultants and educational resources, allowing you to provide comprehensive, evidence-based care without the delays often associated with external referrals. Joining us means joining a hospital where quality and comprehensive medical service are the non-negotiable standard. Your opportunity in Brookfield, Wisconsin, places you in a vibrant community known for its welcoming atmosphere and excellent quality of life. Located just west of Milwaukee, Brookfield offers the ideal mix of suburban tranquility and city access. You will enjoy a historic downtown filled with unique shops and dining experiences, coupled with abundant parks and easy access to the region's beautiful lakes and outdoor recreation. This community provides a stable, family-friendly environment where you can build a fulfilling professional career alongside a rewarding personal life.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.