Transition Specialist - Move In Coordinator

Overview Laurel Circle is a luxury senior living community recognized as a Great Place to Work®. We are seeking a Transition Specialist - Move In Coordinator to assist new move-ins and potential members with transitioning to the community, serving as a liaison to ensure a smooth transition for new member(s) and their families. Job Details Job Category: Sales/Marketing Requisition Number: TRANS003223 Status: Full-Time Location: On-site — Laurel Circle Salary: $55,000 USD per year Locations: Showing 1 location At Laurel Circle, we pride ourselves on a People First, Always culture. Our philosophy drives compassionate, respectful, and meaningful interactions every day. Responsibilities Coordinate the move-in process for new members and serve as a liaison between members, families, team members, and third parties such as moving companies. Coordinate with internal departments to ensure documentation, payment, lead base system records, etc. are handled properly and timely. Follow the application and contractual protocol for admitting new members and assist new members with completing their information. Open & close all models daily throughout the week. Ensure the campus is Ready-to-Show, Every Day Is Grand Opening Day (EDIGOD). Inspect units at turnover and identify items for repair; communicate needs to the Director of Facilities and follow up. Work with the RAC/Membership committee and current members to create a receptive and welcoming environment. Coordinate and organize New Member parties and New Member Happy Hours. Coordinate We’ve Moved/I’ve Moved mailers for all new members. Develop knowledge of all campus marketing materials and all legal/financial agreements with residents and families; ensure marketing material is current and stocked. Attend required in-service training and education programs; perform other duties as assigned by the Executive Director. Required Competencies Technical Skills – Demonstrates current and ongoing competence in tasks that indicate specialized skill. Communication – Effectively transfers information to improve work quality and provide actionable data to supervisor. Initiative – Self-motivated; seeks additional work and offers ideas to supervisor. Flexibility – Adapts quickly to changing conditions with professionalism. Interpersonal Skills – Focuses on solving conflicts, listens, remains open to ideas. Teamwork – Encourages others, collaborates, demonstrates patience and compassion. Professionalism – Delivers quality work, represents the brand well, conducts online activity appropriately. Ethics – Treats people with respect; upholds guiding principles:

• People First, Always
• We Exist to Serve our Members
• We Have a Responsibility to be Full

Work Environment & Physical Demands Physical demands: read, write, stand, walk, sit, use hands, reach, bend, kneel, balance, talk and hear; lift up to 25 lbs. Occasional exposure to minimal to moderate noise; extended computer work may be required; may encounter difficult situations. Travel Local and out-of-state travel, including overnight stays, may be required to assist residents, attend conferences and training, or other company functions. Education & Experience Four-year college degree desired. Two+ years’ experience in a similar transition or downsizing position desired. Two+ years’ experience in a hospitality position desired. Two+ years’ experience working with seniors desired. Knowledge, Skills & Abilities Fluent in reading, writing, speaking, and understanding English. Attendance and punctuality, use of software and office equipment, and ability to work with minimal supervision. Equal Opportunity This employer is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Cascades Verdae