Transition Specialist - Move In Coordinator

Transition Specialist - Move In Coordinator As the Transition Specialist - Move In Coordinator, you will be responsible for assisting new move-ins and potential members with transitioning to the community. They assist the community’s various departments and serve as a liaison to ensure the new member(s) and their families make a smooth transition into the community. Benefits include 26 days of PTO + cash out, 401k with match, Medical/Dental/Vision benefits, Free Teladoc, Education Reimbursement, and more. Essential Functions Coordinate the move-in process for new members and serve as liaison between members, families, team members, and a variety of third parties such as moving companies. Coordinate with internal departments to ensure documentation, payment, lead base system records, etc. is handled properly and timely. Follows the application and contractual protocol for admitting new members and assists new members with completing their new member information. Opens & closes all models daily throughout the week. Ensures the entire campus is Ready-to-Show, Every Day Is Grand Opening Day (EDIGOD). Inspects all units at time of turnover and identifies items for repair. Communicates items or other needs to the Director of Facilities in a timely manner. Follows up on items to ensure resolution. Works with the RAC/Membership committee and current members to ensure a receptive and welcoming environment for the new member(s). Coordinates and organizes New Member parties and New Member Happy Hours. Coordinates We’ve Moved/I’ve Moved mailers for all new members. Develops a thorough working knowledge of all campus marketing materials and all legal and financial agreements between the campus and its residents and resident families. Ensures all marketing material is current and stocked. Participate in and attend all required in-service training and education programs as scheduled. Performs other duties as assigned by the Executive Director. Physical Demands, Work Environment, and Expected Hours of Work This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear. This position will be required to lift or carry weight up to 25 lbs. While performing the duties of this job, the Team Member is exposed to minimal to moderate noise. The Team Member may be required to work extended periods of time at a computer terminal. The associate may encounter difficult situations, including contact with mentally ill and deceased residents. Travel Local and out of state travel, including overnight stays, may be required from time to time to assist new residents/prospective residents, attend conferences, training, meetings, emergency situations, and other company functions. Education and Experience Requirements Four-year College or University degree desired. Two or more years’ experience in a similar transition or downsizing position desired. Two or more years’ experience in a hospitality position desired. Two or more years’ experience working with seniors desired. Knowledge, Skills, and Abilities Required Ability to read, write, speak and understand English fluently. Ability to meet or exceed the company’s attendance and punctuality standards. Ability to use miscellaneous software and office equipment. Ability to understand and follow directions as given. Ability to work with minimal supervision. All new hires must be able to pass our pre employment screening process, which includes a fitness for duty physical, background check, drug test and employment references as required by a licensed residential care facility. #J-18808-Ljbffr Senior Living Communities