Engineer, Operations Assurance

OverviewJob PurposeIntercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.As an Infrastructure Compliance professional, you will be responsible for ensuring the security and integrity of our IT systems and applications. You will facilitate with various IT teams (network, server, etc.) the remediation efforts and root cause analysis identified by all lines of defense. You will also gain experience responding to various audits (internal, external and regulatory). To succeed in this role, you will need strong technical skills, analytical thinking, problem-solving abilities, and knowledge of IT security best practices.ResponsibilitiesCommunicate verbally and in writing to technical and non-technical audiences of various levels both internally and externallyMultitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business usersSuggest business workflow and recommend improvements and efficiencies to new and existing products and featuresServe as subject matter expert for Infrastructure, Network Engineering, Network Operations, Server Engineering and various IT applicationsDevelop technical solutions to identify technical non-compliance with internal, external and regulatory requirements.Documenting enhancements to processes, data management, and technical capabilities of the platform and its supporting functions.Deliver and execute on plans for deploying approved enhancements to processes and technologies that support the overall suite of platform productsAutomate deployment workflows to minimize manual intervention and reduce errors. Responsible for network device appliances to DISA STIG controlsMonitoring and partnering with appropriate teams to ensure CIS benchmarks are compliant.Knowledge and Experience3+ years of relevant experienceBachelor’s degree in Computer Science, Information Systems, or related fieldProficient using Microsoft products including Visio, Excel, Word and PowerPointExperience working within an integrated technology environment – using relational databases, endpoints/APIs and UIs to read and analyze dataExperience and understanding of the construction of various structured document formats such as XML and JSON, as well as integration technologies such as Python, .NET, C++ and JavaKnowledge and experience of scripting languages for the transformation of data, e.g. Python, SQL, Power Query, or advanced use of Excel and VBAHigh level understanding of data communication protocols - e.g. TCP Sockets and Web Sockets.Intermediate level of understanding around networking principles and technologies - e.g. IP addressing, firewalls, routers, switchesHigh level understanding of cloud infrastructure and best practicesExperience in Linux or Windows administration Collaborate and work closely with Systems, Infosec, and Datacenter engineering teamsFundamental understanding of the SDLC processes, and tools (GIT, Puppet, Bitbucket, etc.)Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)Desirable Knowledge and ExperienceStrong analytical and problem-solving capabilitiesExperience in maintaining data, defining operational processes and partnering across product, operations and development groupsExperience with documenting business and system requirements including documentation of comprehensive use-cases and working within iterative software development environmentsExperience creating Policy and Procedure documentationMust be comfortable working with and presenting to a broad base of internal and external clients at different seniority levelsAbility to grasp very complex architectural concepts.Knowledge of Cisco, Juniper, Arista and other vendor equipment and configurationKnowledge and experience with Routing Protocols (BGP, RIP, OSPF, etc.)Experience in MPLS and Traffic EngineeringStrong verbal and written communication and customer service skillsExperience with network traffic analysis, Splunk and firewall logs Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.