Customer Strategy Manager

The Role

Raydar is recruiting for this role on behalf of our client. Own a portfolio of key customer relationships in a commercial, customer-facing position. Work alongside internal delivery colleagues to shape customer objectives into concrete plans, uncover growth within existing accounts and win new business.

What You'll Do

Take ownership of existing accounts, keep relationships strong and grow them across several major customers at the same time.

Spot and close upsell opportunities with current customers, and bring in new ones, carrying deals from signed agreement through to revenue.

Develop real depth in the subject area so you can act as a trusted advisor to customers' technical staff.

Turn customer objectives into clear plans of action in coordination with internal colleagues.

Partner with internal teams to make sure commitments made to customers are met with high quality.

What We're Looking For

Around 4 years in strategy, consulting or a comparable customer-facing role at a technology or data business; fewer years can be considered with closely relevant domain experience.

A background in business-to-business roles where you created pipeline and guided technical buyers toward complex solutions.

Commercial instincts and comfort building relationships with both technical specialists and senior leaders.

Technical aptitude and the ability to pick up an unfamiliar data workflow quickly; this is a commercial strategy role, not an engineering one.

Working knowledge of SQL.

Confidence handling unclear problems where priorities shift often.

Experience at a high-growth startup, a technology company or a leading management consultancy.

A collaborative style with colleagues in delivery and research functions.

A STEM degree is preferred.

Ability to work on-site 5 days a week.

Benefits

Health, dental and vision coverage

Location And Work Model

San Francisco, CA, United States (preferred) or New York, NY, United States

On-site, 5 days per week in office

Full-time

Compensation, As The Posting Describes It

Equity

Flexible time off

Retirement plan