Analyst (Non-Voice)

To improve the efficiency of the business through identification of the existing issues, optimizing activities, creation and implementation of solutions/improvements/enhancements and generating detailed reports/analyses to improve processes and functionalities within the assigned project Key Responsibilities Identify root causes of ongoing issues, existing processes and procedures; determine quick resolutions, improvements and enhancements for the same in assigned tasks/projects. Efficiently implement the best resolutions and enhancements to improve existing processes and procedures within projects/organization. Create precise and detailed analyses & reports for monitoring the health of the business. Create business requirements for enhancing functionality of process workflows to improve customer experience and satisfaction. Manage client and internal business relationships within various assigned projects to ensure smooth progress and improvements and enhanced functionality. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. #J-18808-Ljbffr HCL Technologies Limited