Regional Mass Care Manager

Job Overview As a Regional Mass Care Manager, you will be responsible for regionwide mass care planning to ensure essential disaster services, including feeding, sheltering, household pets, distribution of emergency supplies, and reunification are available and delivered in a seamless fashion. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters. Key Responsibilities Empower Volunteers: Lead and support a diverse volunteer team responsible for the implementation of volunteer‑led disaster cycle services programming throughout the assigned geographic area or functional activities. Lead the Program: Implement disaster cycle services activities within the assigned geographic area or specific functional activities within the region. Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve. Engage Community: Lead and coordinate efforts to prepare and mobilize communities and engage partners with specific functional expertise and assets. Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers. Know Your Communities: Act as the Red Cross disaster subject matter expert within the assigned geographic area, to maximize Red Cross presence and community engagement and mobilization. Ready to Respond: Initiate and coordinate disaster relief operations in the assigned geographic area or in the region in alignment with the Disaster Cycle Services Concept of Operations. Minimum Qualifications Education: Bachelor’s degree required, or equivalent combination of education and related experience required. Experience: Minimum 5 years of related experience building, mobilizing, leading, and developing volunteer teams to execute a social services program. Valid Driver’s License and clean MVR. Residency Requirements Chapter‑based positions: Geographic Community Disaster employees are expected to work daily in their assigned geographic area to engage and mobilize communities and support volunteers. Regional positions: Regional leadership and functional employees are expected to work daily within their region’s geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers. Required Skills And Abilities Excellent interpersonal, verbal, and written communication skills. Demonstrated analytical and decision‑making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven record of collaboration with diverse groups and individuals representative of all demographics, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook. Ability to work outside of regular duty hours, including nights and weekends. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e., business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. Preferred Qualifications Must have volunteer leadership experience. Must have proven project management skills. Influence over authority skills. Self‑starter. Must be able to make decisions based on data. Must be able to make decisions quickly. Benefits Medical, Dental, Vision plans. Health Spending Accounts & Flexible Spending Accounts. PTO: Starting at 15 days a year; based on FLSA status and tenure. Holidays: 11 paid holidays comprised of six core holidays and five floating holidays. 401K with 6% match. Paid Family Leave. Employee Assistance. Disability and Insurance: Short + Long Term. Service Awards and recognition. Equal Employment Opportunity Statement The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. #J-18808-Ljbffr American Red Cross