Process Engineer

AI Process Engineer

Service Supply Chain (SSC) in Global Supply Chain is at the heart of the customer experience. Our mission is to deliver an exceptional customer delivery experience with quality Cisco products, at the right cost, every time. We have an all-in, all-inclusive culture where our #1 asset is our people. We love where we work! Come join us Cisco Global Supply Chain Service Supply Chain a great place to work, learn and grow.

The SSC Artificial Intelligence Team is part of the Central Operations function, our overall mission is to enable seamless operations and provide a foundational structure for collective success. We will be collaborating with business architecture, data analysis, portfolio/PMO and IT partner organizations to identify, analyze, prioritize and develop the most impactful AI capabilities for the entire organization.

As an AI Process Engineer, you will be responsible for designing, implementing, and optimizing business processes through the strategic integration of Artificial Intelligence. You will work at the intersection of software engineering and data science to transform manual or legacy workflows into intelligent, automated systems that improve efficiency and scalability.

Responsibilities:

• Process Architecture: Design and map end-to-end business workflows that leverage AI agents and LLM orchestration to automate complex decision-making tasks.
• Cross-Functional Collaboration: Act as a technical consultant for non-technical departments to translate business requirements into technical AI specifications.
• Optimization: Identify bottlenecks in current operations and apply AI solutions (such as predictive maintenance or automated routing) to reduce operational costs.
• Implementation & Integration: Collaborate with Data Scientists to deploy ML models into production environments, ensuring seamless integration with existing enterprise software and cloud infrastructure.
• Performance Monitoring: Establish KPIs for AI-driven processes, monitoring model drift, latency, and accuracy to ensure continuous improvement.
• Ethics & Compliance: Ensure all AI processes adhere to corporate governance standards, data privacy regulations, and ethical AI guidelines.

You are an innovative thinker with a strong passion for business process optimization, data science and artificial intelligence. You thrive on uncovering insights from data and translating them into actionable strategies. An effective communicator and collaborator, you excel in partnering with cross-functional teams to drive impactful solutions. Your curiosity and commitment to continuous learning keep you at the forefront of technological advancements.

Required Qualifications:

• Education: Bachelor's or Master's degree in Computer Science, Industrial Engineering, Data Science, Supply Chain, or a related fields.
• Experience: A combined total of 3 years experience in business process mapping, data analysis, statistical modeling, and machine learning.
• Analytical Thinking: Proficiency in process mapping (BPMN) and data visualization tools.
• Communication: Ability to explain complex AI concepts to stakeholders at all levels of the organization.
• Technical Proficiency: Experience in Python and SQL or other agentic development environments.
• Operations Knowledge: Exposure to MLOps practices, CI/CD pipelines, and cloud platforms (AWS, Azure, or GCP).

Preferred Qualifications:

• Experience in a high-tech environment (e.g., Cisco or similar networking/SaaS companies) and/or supply chain or service and support.
• Background in Lean Six Sigma or other process improvement methodologies.
• Ability to work effectively in a fast-paced, collaborative environment.
• Excellent problem-solving and critical-thinking skills.
• Knowledge of cybersecurity protocols related to AI data handling.