Call Center Representative

Call Center Representative – Customer Support Location: Fort Worth, TX Employment Type: Full-Time (Part-Time available after training) Compensation :Starting at $16.50/hour, with growth up to $19.50/hour within 6 months Overview Join a high-volume inbound call center where your communication skills and professionalism drive results. In this role,you’llhandle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environmen twhere quality, consistency, and customer experience are key. No industry-specific experiencerequired— paid training provided. WhatYou’llDo Handle a high volume of inbound calls from prospective and existing customers Schedule appointments and manage calendars with accuracy and efficiency Follow structured scripts and workflows while adapting naturally to conversations Guide hesitant callers using professional, solutions-focused communication Convert inbound inquiries into scheduled appointments Verify customer information and enter data accurately into a CRM system Respond to questions and resolve concerns in a calm, professional manner Escalate complex situations appropriately whilemaintaininga positive experience Collaborate with internal teams to ensure smooth handoffs and follow-through What This Role Feels Like Fast-paced call center environment with consistent call volume throughout the day Structured workflows with clear expectations and performance metrics A role where how you communicate matters just as much as what you do High standardsfor professionalism, accuracy, and customer experience WhatWe’reLooking For High school diploma or GED Experience in a customer service or call center environment preferred Comfortable handling high call volume and working on the phone throughout the day Strong verbal and written communication skills Ability to stay calm, organized, and professional under pressure Basic computer skills and experience with data entry and systems (CRM experience a plus) Preferred Background Call center or inbound sales/support experience Hospitality, retail, or other high-touch customer service roles Experience working in metrics-driven or performance-based environments About You You’veworked in environments where customer interactions movedquicklyand quality still mattered. You’recomfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls. You take pride in clear communication, accuracy, anddeliveringa strong customer experience every time. Training & Schedule Paid trainingrequired:4 consecutive weeks,40 hoursper week After training, flexible scheduling with full-time or part-time options available Compensation & Benefits Starting at $16.50/hour with growth to $19.50/hour within 6 months $1.00/hour bilingual differential (Spanish/English) Health, dental, and vision coverage (majority employer-paid) 401(k) retirement plan Paid time off: 10 days (15 after first year) + 10 paid holidays Flexible scheduling options Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening. #J-18808-Ljbffr Serenity-Healthcare-1