Leave of Absence Coordinator

Salary: $47,001.00 - $55,296.00 Annually Location : Main Campus - Orem Job Type: FT Exempt Salaried Staff Job Number: FY2706272 Division: VP Student Affairs Department: Student Success Center Opening Date: 07/20/2026 Closing Date: 8/2/2026 11:59 PM Mountain First Review Date: 07/27/2026 Required Documents Needed to Apply: Resume Cover Letter Applicant Support: View phone number on click.appcast.io View email address on click.appcast.io Position Announcement Join Utah Valley University in a meaningful role that directly supports student success, well-being, and persistence. As the Leave of Absence Coordinator, you will work closely with students during pivotal moments in their academic journey, providing personalized guidance, resources, and encouragement as they consider a leave of absence, navigate time away from the university, and plan for a successful return. Through one-on-one support, case management, and collaboration with campus partners, you'll have the opportunity to make a lasting impact on students by helping them overcome challenges and stay connected to their educational goals. This position is ideal for individuals who are passionate about student advocacy, care-centered support, and creating pathways to success. You'll contribute to innovative initiatives that enhance the leave of absence experience while helping UVU foster a welcoming and supportive environment for all students. By building meaningful relationships and connecting students with the resources they need, you will play a vital role in promoting retention, re-enrollment, and overall student achievement across the university community. Summary of Responsibilities Manage a caseload of students who are considering a leave of absence, currently on leave, or returning to the university. Meet with students individually through virtual and in-person appointments to identify barriers, develop individualized success plans, guide next steps, and connect students with campus and community resources. Maintain accurate meeting notes, case documentation, and follow-up records. Develop and execute personalized outreach campaigns designed to support student retention, re-enrollment, and successful leave experiences. Respond to student inquiries through email, phone, text, and other communication channels. Conduct proactive outreach and follow-up communications to provide timely support and resources. Monitor engagement and assess outreach effectiveness to improve student outcomes. Develop, maintain, and analyze the Leave of Absence data. Collect, document, audit, and maintain confidential student records. Generate reports and analyze trends related to student engagement, retention, leave outcomes, and re-enrollment. Provide recommendations for process improvements and program enhancements based on data and assessment findings. Collaborate with campus departments and student support offices to coordinate services and create a seamless student experience. Participate in developing and improving Leave of Absence, retention, and returning student initiatives. Share best practices and contribute to efforts that promote student success and persistence. Other duties as assigned. Qualifications / Licenses / Certifications Bachelor's degree from an accredited institution is required, plus two years of experience related to the job description. Preferred Qualifications: Ability to communicate effectively in Spanish. Knowledge / Skills / Abilities Knowledge Knowledge of working and collaborating with all individuals and personalities. Knowledge of data management and best practices preferred. Knowledge of confidentiality requirements regarding FERPA regulations. Knowledge of Banner student data management and best practices preferred. Skills Strong interpersonal and communication skills. Demonstrated interpersonal problem-solving, sufficient to work with and relate to a broad population. Skills in data management. Skills in the use of computers and computer applications (i.e., spreadsheet, database, word processing, presentation, etc.) Abilities Ability to perform a variety of complicated tasks and meet project deadlines. Ability to learn new systems and become an expert while making recommendations to enhance efficiency. Ability to effectively communicate, orally and in writing, with a variety of individuals and groups. Ability to provide excellent customer service and a willingness to be a team player. EEO Statement: UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law. Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce. UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future. Highlights from Utah Valley University's benefits package include: Medical network and plan options with low employee premiums Employer HSA contribution for those that elect the university's High-Deductible Health Plan Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care) Dental and vision plan options Incentivized wellness program Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage Employee Assistance Program (EAP) 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee's compensation (100% vested on first day of full-time employment) Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26) Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave For more information about the benefits offered, visit 01 Do you have experience managing a caseload of students, clients, or participants and providing individualized support plans, referrals, or case management services? Yes No 02 Have you conducted one-on-one meetings (in person or virtually) to assess needs, identify barriers, and connect individuals with appropriate resources and services? Yes No 03 Do you have experience communicating with individuals through multiple channels, such as email, phone, text messaging, or virtual platforms, to provide support and follow-up? Yes No 04 Have you developed or coordinated outreach efforts designed to increase engagement, retention, participation, or successful outcomes for students, clients, or customers? Yes No 05 Do you have experience maintaining confidential records and documentation while adhering to privacy and data security requirements? Yes No 06 Have you collected, analyzed, or reported data to evaluate program effectiveness, identify trends, or make recommendations for improvement? Yes No 07 Do you have experience collaborating with multiple departments, teams, or community partners to coordinate services and support individuals' success? Yes No 08 Do you have at least one year of professional experience in student affairs, higher education, counseling, case management, social services, advising, or a closely related field? Yes No 09 What is your highest level of education? High School or equivalent Associates Bachelors Masters Ph.D. Ph.D. (abd) Juris Doctorate 10 How many years of experience do you have in this type of position? 1 2 3 4 5 6 7 8+ Required Question Utah Valley University