Housekeeper

Job Description

Job Description

Purpose :

The Housekeeper is responsible for the daily cleaning of guest rooms as assigned. This includes following all company policies and procedures in accordance with property manuals. This position also performs various tasks relating to special projects, inventory, side work, and other duties as assigned.

Primary Essential Duties & Responsibilities:

Managing the Business:

SMR’s Housekeepers will work 8-10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Complete daily cleaning of assigned rooms to company standards maintaining acceptable room inspection scores within designated time frames.
• Respond to guest related items or problems promptly and effectively.
• Maintain cleanliness standards in all guest rooms.
• Maintain in-room inventory standards.
• Adhere to all safety policies and procedures.
• Arrange and properly organize housekeeping cart and linen rooms each day.
• Complete side work and special projects as assigned.
• Properly handle and use all chemicals required for cleaning guest rooms.
• Remove garbage from guest rooms and common areas.
• Perform checkout and stayover service in any/all buildings as assigned.
• Identify and report all maintenance related problems in guest rooms.
• Communicate the status of the room as soon as it is ready for inspection or guests.
• Knowledge of the area including events and trends.
• Maintain a culture of legendary service and hospitality among all team members.
• Maintain the highest level of cleanliness and care throughout property grounds, common areas, back of house areas, and guest rooms.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.

Management reserves the right to change, remove or add to these duties as necessary.

Commitment to SMR’s Legendary Service:

• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.

Quality of Work Statement:

• High standard of accuracy in all aspects of the job and other project assignments.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Personality / Attitude:

• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring, and compassionate.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene, and dress represent the company’s image.

Skills / Knowledge:

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.

Physical Requirements:

• Stand and walk for most of the workday.
• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.

Education / Experience:

• High school diploma or equivalent.
• Physical stamina that allows bending, climbing 3-5 flights of stairs consistently, and lifting 40-50 pounds daily.
• Fun and energetic.
• Responsible and timely.
• Ability to work as a team.
• Professional appearance, well groomed, and excellent hygiene required.
• Ability to deal with a diversified workforce.
• Housekeeping experience required.
• Must have reliable transportation.

Benefits:

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

Essential Functions :

Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors, however most work will be performed indoors in an indoor office environment. Sitting for most of the day. This position requires continuous ability to remember information.

Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

About Smoky Mountain Resorts

The culture of East Tennessee can be characterized by our friendly nature, a passion for the outdoors, a desire to help others, and a commitment to excellence. Smoky Mountain Resorts mirrors the culture of East Tennessee. Our organization is more than a set of hotels. We are a family-owned business in our third generation. We have a long and strong commitment to helping the East Tennessee community in any way we can.

To us, our community is personal!

We are seeking people that enjoy being part of a diverse team and of an open and accepting community. Specifically, we are looking for people who are passionate about making a real difference in our guests’ experience.

Our Culture:

We are a hard-working, well-paying, fun-loving, passionate group of characters. Our team members embrace our core values of excellence, dependability, and respect for all people. Our associates love the high level of responsibility in their work that is entrusted to them and challenges them to master their profession. Our housekeepers don’t just clean rooms, they control the reputation of our properties! They are loved and respected for who they are! Our front desk associates are excellent multi-taskers who thrive on the challenges of a full hotel of adventurous guests. Our Managers on Duty and Rooms Division Managers enjoy real responsibility and learn to run their areas efficiently and effectively. Our General Managers are truly General Managers, not just in title only. They make key strategic decisions and set the tone for our properties. All manager level and associate level employees are not just expected to do work, but also shape the fun-loving, accepting culture and best practices of our fast-growing set of hotels! To enable them, we offer training on the technical aspects of each job, the company processes and procedures, and leadership.

Company Description

About Smoky Mountain Resorts\r\n\r\nThe culture of East Tennessee can be characterized by our friendly nature, a passion for the outdoors, a desire to help others, and a commitment to excellence. Smoky Mountain Resorts mirrors the culture of East Tennessee. Our organization is more than a set of hotels. We are a family-owned business in our third generation. We have a long and strong commitment to helping the East Tennessee community in any way we can.\r\n\r\nTo us, our community is personal!\r\n\r\nWe are seeking people that enjoy being part of a diverse team and of an open and accepting community. Specifically, we are looking for people who are passionate about making a real difference in our guests’ experience.\r\n\r\nOur Culture:\r\n\r\nWe are a hard-working, well-paying, fun-loving, passionate group of characters. Our team members embrace our core values of excellence, dependability, and respect for all people. Our associates love the high level of responsibility in their work that is entrusted to them and challenges them to master their profession. Our housekeepers don’t just clean rooms, they control the reputation of our properties! They are loved and respected for who they are! Our front desk associates are excellent multi-taskers who thrive on the challenges of a full hotel of adventurous guests. Our Managers on Duty and Rooms Division Managers enjoy real responsibility and learn to run their areas efficiently and effectively. Our General Managers are truly General Managers, not just in title only. They make key strategic decisions and set the tone for our properties. All manager level and associate level employees are not just expected to do work, but also shape the fun-loving, accepting culture and best practices of our fast-growing set of hotels! To enable them, we offer training on the technical aspects of each job, the company processes and procedures, and leadership.