Care Coordinator

Job Description

Job Description

Care Coordinator

Work from Home (Full Time)

Compensation: $23 / hour

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente . Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

Role Description

• Our care model is designed to meet members wherever they are—whether in their homes, online, or in their community. Care Coordinators play a critical role in ensuring members receive timely access to healthcare services, community resources, and care team support.
• Zócalo Health is seeking a Care Coordinator to support members enrolled in Enhanced Care Management (ECM) and other care coordination programs. The Care Coordinator serves as the primary point of contact for low-risk members and provides ongoing outreach, appointment coordination, referral management, and navigation support. Working closely with Registered Nurse Care Managers, Behavioral Health Care Managers, Community Health Workers, providers, and community partners, the Care Coordinator helps ensure members remain engaged in care and connected to the resources they need.
• This position reports to the Care Coordination Manager and works closely with the interdisciplinary care team.

The Care Coordinator will contribute in the following ways:

• Member Engagement & Care Coordination
• Manage an assigned caseload of low-risk (Tier 3) members.
• Conduct telephonic outreach and follow-up based on the member's care plan and program requirements.
• CC will help create CHW visit routes for in-person visits as part of scheduling and coordination of car
• Build trusting relationships with members using culturally responsive and relationship-based engagement strategies.
• Support member enrollment, onboarding, and engagement activities.
• Monitor assigned members to ensure continued participation in care management programs.
• Assist members with appointment scheduling, appointment reminders, and care navigation.
• Referral & Resource Management
• Coordinate referrals for primary care, specialty care, behavioral health, and community-based services.
• Track referral completion and facilitate follow-up as needed.
• Assist members with transportation arrangements, appointment logistics, and durable medical equipment requests.
• Connect members to social services and community resources that address identified needs.
• Support continuity of care across healthcare providers, health plans, and community organizations.
• Interdisciplinary Care Team Collaboration
• Participate in weekly Systematic Case Reviews (SCRs), interdisciplinary team meetings, and case consultations.
• Collaborate closely with RN Care Managers, Behavioral Health Care Managers, Community Health Workers, and providers to support member goals.
• Escalate clinical concerns to licensed clinical staff for assessment and intervention.
• Support care plan implementation through delegated non-clinical activities.
• Assist with care transitions, hospital discharge follow-up, and coordination across care settings.
• Documentation & Program Operations
• Maintain accurate and timely documentation of member interactions, referrals, and care coordination activities.
• Monitor outreach and engagement activities through internal systems and reporting tools.
• Support Targeted Engagement List (TEL) monitoring and member assignment processes.
• Ensure compliance with ECM, health plan, and organizational documentation requirements.
• Participate in quality improvement initiatives and program audits.

Qualifications

• Language/Culture
• Fluency (verbal and written) in English and Spanish is required.
• Knowledge of Latino customs and cultural norms preferred.
• Education
• High School Diploma or GED required.
• Associate's or Bachelor's degree in Social Work, Public Health, Healthcare Administration, Human Services, or related field preferred.

Experience

• 1–3 years of experience in healthcare, care coordination, case management support, patient navigation, customer service, or community-based services.
• Experience working with Medicaid, managed care, or underserved populations preferred.
• Experience scheduling appointments, managing referrals, and coordinating services preferred.
• Familiarity with electronic health records (EHRs) and care management platforms preferred.
• Experience documenting member interactions and maintaining accurate records.

Complementary Competencies & Skills

• Strong organizational and time-management skills.
• Ability to manage multiple priorities and work independently.
• Excellent communication and interpersonal skills.
• Comfortable working with multiple technology platforms simultaneously.
• Ability to collaborate effectively within a multidisciplinary team.
• Strong problem-solving and resource navigation skills.
• Knowledge of local community resources and social service systems preferred.
• Understanding of motivational interviewing and member engagement strategies preferred.
• Flexible and Able to Travel
• Willingness to travel occasionally for team meetings, community events, or member support activities.
• Reliable transportation is preferred.

Benefits & Perks

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
• Comprehensive benefits (medical/dental/vision)
• Generous home office stipend
• Competitive compensation
• Generous PTO policy including 6 paid holidays.

You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.