After Hours Customer Account Specialist

Job Title

Position at Swift Transportation

Compensation: Starting at $21

Schedule: Weekdays and Weekends 5pm-5am (NIGHTS)

Who We Are

Swift Transportation has been an industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities

What you will do:

• Perform customer service functions regarding scheduling of pickup and delivery appointments for specific accounts assigned to the department.
• Provide assistance to National Account teams.
• Responsible for daily hands on customer related situations and resolving load discrepancies by working closely with the Customer Service Representative/ Customer Account Managers assigned to the account(s).
• Commit to and receive detailed customer load information by telephone, fax or electronic tendering, and input all load information into the system accurately to ensure system integrity.
• Serve as customer and driver's first line of communication and refer customer/driver to the proper department if/when necessary (i.e. pricing, claims, etc.).
• Monitor and trace loads so that follow up can be made to customers regarding late pickups and/or deliveries.
• Assist in collecting and maintaining current customer information in the system.
• Manage EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by customer.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications

What you need to bring:

• Previous experience in transportation industry required.
• Working knowledge of MS Office (Excel and Word) required.
• Good verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Microsoft Office Suite
• Report generation
• Mathematical, analytical and problem solving skills.
• Ability to interpret user needs and translate into system requirements.
• Ability to understand system data and to identify discrepancies
• Previous knowledge of system analytics helpful
• Associates' degree or equivalent combination of education and/or experience required.

What We Offer

Our benefits package includes 401k, medical, dental, vision, disability, supplemental and life insurance as well as pet insurance. We also offer an employee stock purchase plan, paid training, wellness programs, flexible spending account, tuition assistance programs (subject to change), military leave, and discounts with our vendors. Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. Training, development & growth opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. Diversity, equity and inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The company is an equal employment opportunity employer. The company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The company also prohibits harassment of applicants and employees based on any of these protected categories.