Overnight Bellman - PT

Job Description

Job Description

Hotel Name: The Millennium Hotel Knickerbocker Chicago

Location: Onsite – Chicago, IL

Salary Range: 19.00 - 20.00

At The Knickerbocker Chicago , hospitality is where timeless style meets the energy of the city. We create experiences that feel both elevated and welcoming—where every guest interaction leaves a lasting impression.

Located just steps from Chicago’s iconic Magnificent Mile, The Knickerbocker Chicago places you at the center of it all—world-class shopping, renowned dining, and vibrant city life.

Blending classic charm with modern comfort, the hotel offers a sophisticated yet approachable experience for both business and leisure travelers. From the buzz of the city outside to the warm, inviting atmosphere inside, The Knickerbocker delivers a stay that feels distinctly Chicago—stylish, dynamic, and full of character

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Overnight Bellman

As our Overnight Bellman, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results."

Your Impact

You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.

What You’ll Be Doing -

• Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage
• Acquaint each guest with room and features.
• Greet customers immediately with a friendly and sincere welcome
• Retrieve guest items from cars, busses, and carts
• Organize and store luggage as necessary in a designated area
• Directs guest flow through hotel giving assistance and directions
• Clean and polish carts
• Pick up guest laundry to and from guest rooms in a timely manner
• Report all suspicious persons or activities
• Respond to guest questions, assistance, directions, and information as requested

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Requirements

• Ability to lift, bend, stoop, push or pull heavy cleaning equipment, and stand for extended periods
• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

At Millennium Hotels & Resorts , you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences .

Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.

Millennium Hotels & Resorts participates in E-Verify. Employment eligibility will be verified in accordance with applicable law

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

Benefits: (Per the CBA)

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.