Director, Technology Portfolio Management

locationsNorth Carolina, USAVirtual Office (Georgia)Virtual Office (Florida)Virtual Office (South Carolina)Virtual Office (Virginia)View All 6 Locationstime typeFull timeposted onPosted Todayjob requisition idJR111464Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Role Overview:The IT Enterprise PMO plays a critical role in shaping how technology investments are prioritized, governed, and delivered across the organization. As Director, Technology Portfolio Management, you will lead the enterprise portfolio management framework, ensuring technology investments align to strategic priorities, deliver measurable business value, and support long-term growth.At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. This role serves as a strategic advisor to technology and business leaders, providing visibility into investment performance, portfolio health, resource capacity, risks, and value realization. You will influence enterprise planning, investment decisions, and governance processes that enable effective prioritization and decision-making across a complex global technology environment.Beyond governance, you will help modernize how portfolio management operates by leveraging AI-enabled insights, advanced planning capabilities, and continuous improvement practices. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers while offering meaningful opportunities for leadership growth and enterprise-wide impact.Key Responsibilities:Lead the enterprise technology investment portfolio, driving prioritization, governance, and resource allocation decisions that align technology investments with strategic business objectives and long-term enterprise outcomesOversee demand intake, project evaluation, prioritization, and portfolio governance processesLead executive portfolio governance forums, delivering strategic insights, investment recommendations, and predictive analysis that inform enterprise decision-makingEstablish enterprise-wide value realization frameworks and investment performance metrics, ensuring technology investments deliver measurable business outcomes and strategic returnsInfluence enterprise planning, investment governance, and portfolio prioritization decisions by providing actionable insights, recommendations, and scenario-based analysis to executive stakeholdersPartner with senior business and technology leaders to manage cross-functional dependencies, risks, and resource allocationEstablish and maintain portfolio management frameworks, methodologies, and governance standardsLead implementation and adoption of portfolio management platforms, ensuring data quality and reporting accuracyProvide leadership, direction, and operational support across the IT Enterprise PMO to strengthen delivery excellence and organizational effectivenessPartner closely with the IT EPMO Program and Project Delivery team to ensure alignment between portfolio strategy, governance, prioritization, and successful execution of approved initiativesSupport planning, agenda development, analysis, and content preparation for quarterly CIO Operations reviews and executive portfolio discussionsDrive continuous process improvement initiatives across portfolio management, governance, reporting, and delivery practicesDevelop and mentor a high-performing portfolio management team while fostering a culture of accountability and continuous improvementDrive the adoption of AI-enabled tools and workflow orchestration capabilities to improve decision-making, operational efficiency, and portfolio visibilityRequired Qualifications:10+ years of experience in program, project, or portfolio management, including at least 7 years in leadership rolesDemonstrated experience leading enterprise portfolio management, strategic planning, or PMO functions within large-scale global organizationsExperience managing enterprise-scale technology portfolios across multiple business functionsExperience managing complex technology investment portfolios and balancing competing strategic prioritiesDeep expertise in portfolio management, project governance, and PMO best practicesProven ability to influence executive decision-making and drive alignment among VP, SVP, and executive stakeholders without direct authorityExperience advising executive leadership teams on technology investment decisions, portfolio trade-offs, prioritization, and value realization strategiesDemonstrated success leading high-performing teams through organizational complexity and changeDemonstrated success building governance models, operating mechanisms, and performance frameworks that improve organizational effectivenessStrong executive communication, presentation, and stakeholder management skillsExperience leveraging data, metrics, and reporting to drive strategic decision-makingDemonstrated process improvement expertise, including identifying opportunities, implementing scalable solutions, and driving operational excellenceBachelor's degree in Business, Information Technology, Engineering, or a related fieldPreferred Qualifications:MBA or other advanced business degreeProject Management certification such as PMP or PRINCE2Experience supporting technology strategy, annual planning, and investment governance processes at the executive levelExperience partnering with CIO, CTO, CFO, and business leadership teams on enterprise prioritization and investment decisionsExperience with cloud technologies, digital transformation programs, and Agile delivery methodologiesExperience implementing AI-enabled workflow orchestration, portfolio management platforms, advanced reporting solutions, or AI-driven portfolio analytics at scaleExperience supporting mergers, acquisitions, organizational transformation, or large-scale enterprise change initiativesExperience partnering with Go-to-Market, Finance, and other Corporate Functions, supporting cross-functional initiatives spanning product, sales, marketing, customer success, finance, people operations, legal, and business operationsCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$152,300.00 - $267,700.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits.Working at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on click.appcast.io can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr Genesys-