Supervisor - Information Technology

Supervisor - Information Technology The Budget and Management Services Department is seeking a highly skilled Supervisor – Information Technology. This role is a mix of people leadership and hands‑on strategy: you’ll shape projects, manage resources, and make sure our systems and tools support the needs of our growing community and organization. You will have an understanding of governmental business practices and the ability to utilize technology to lead decision making. You will oversee the team that manages our Budget Planning Software (Oracle PBCS), departmental data visualization program (PowerBI), budget document creation tool (Gravity), and PeopleSoft Financials. If you like to find creative ways to use technology to support the decision‑making process in an organization, then this is the job for you! About You The ideal candidate is a collaborative leader who enjoys guiding and mentoring a team while working hands‑on with technology. You’re someone who can balance people leadership with technical expertise—whether that’s improving IT systems, managing projects, or making sure solutions align with big‑picture goals of the organization and community. You thrive in an environment where problem‑solving, clear communication, change management, and customer service matter just as much as technical know‑how. You also enjoy solving problems and have the technical expertise to build an Excel model while coaching a co‑worker through a technical solution. If you are motivated by the chance to shape technology that directly supports a growing city and want to work in a supportive, forward‑thinking organization, this role is a good fit for you. About Us The City of Raleigh’s Budget and Management Services Department is a trusted partner in shaping the future of our community through sound financial stewardship, strategic planning, and organizational excellence. We support City Council, leadership, and departments by developing the annual operating and capital budgets, conducting policy and program analysis, and advancing initiatives that align with Raleigh’s Strategic Plan. Our team is collaborative, innovative, and committed to transparency and service. Working in Budget and Management Services means joining a department that values professional growth, teamwork, customer service, and the opportunity to make a meaningful impact on one of the fastest‑growing cities in the nation. As part of the City of Raleigh, employees also enjoy competitive benefits, a supportive work culture, and the chance to contribute to projects that shape our community. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job‑related tasks other than those specifically presented in this description. Responsibilities Provides oversight and leadership of assigned system applications (Oracle PBCS Budget Planning Software, PeopleSoft Financials, Gravity, and PowerBI); reviews and analyzes trends; recommends best practices to enhance productivity. Sits on the departmental leadership team that provides advice and direction to departmental management on a variety of enterprise topics. Oversees and provides direction in the assessment of business processes and requirements in collaboration with staff, management, and stakeholders; prioritizes user requests; develops plans and facilitates the improvement and design and implementation of system applications and technology solutions; prepares and communicates results to executives. Performs quality assurance testing of new or revised technology solutions; identifies, analyzes, troubleshoots, and documents issues or deficiencies; provides recommendations for improvements and issue resolution. Plans and oversees implementation of assigned processes and applications; enters, updates and maintains data, system tables, account information, operational reference materials, budget/purchasing information, and/or other related documentation. Creates and maintains reports, charts, process/procedural documentation, correspondence, and presentation materials. Manages the development of training in support of assigned applications and processes; develops training materials to assist users in operational performance and enhanced productivity. Performs other duties of a similar nature and level as assigned. Education and Experience Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Public Administration or related field; 5 to 7 years’ experience in strategic planning, project management, data analysis, or a related field. OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted. Knowledge Of IT infrastructure, systems, and technologies commonly used in government settings. Organizational budgeting practices and the ability to translate those policies into the technology used to collect, analyze, and share data. Government regulations, policies, and compliance standards relevant to IT operations and Budget Management. Understanding departmental/organizational data visualization needs and translating those needs through system configuration. Supervisory principles, practices, and techniques. Skill In Leading and supervising a professional, including setting goals, providing guidance, conducting performance evaluations, and fostering a collaborative work environment. Developing and implementing technology strategies aligned with the goals and objectives of the City. Providing excellent customer service to internal departments and external stakeholders by addressing their technology needs and ensuring their satisfaction with IT services. Managing partnerships with various software vendors to assist in delivering solutions for the enterprise organization and department. Implementing development methodologies to optimize service delivery, solution design, and development. Conveying technical information to non‑technical stakeholders, including City officials, department heads, and end‑users. Paying close attention to detail and ensuring accuracy and precision in all aspects of work, including documentation, analysis, and implementation of technology solutions. Ability To Plan, execute, and monitor technology projects within budget and on schedule. Assess needs, identify opportunities for improvement, and forecast future technology requirements. Analyze complex technical problems, identify patterns, and generate insights to inform decision making. Navigate and manage change within the organization, including implementing new technologies, processes, and policies while minimizing disruption and maximizing user adoption. Stay updated on emerging technologies, industry trends, and best practices in IT management.Adapt to evolving requirements and priorities within the organization. ADA and Other Requirements Work Environment and Physical Effort Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Work Environment Work is typically performed in an office or similar indoor environment. Work Exposures Employees in this role will occasionally interact with individuals who are hostile or irate. Equal Employment Opportunity City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request. #J-18808-Ljbffr City-of-Raleigh-N