Bilingual Spanish Call Center Representative

Job Summary As a Customer Experience Agent, you are the first point of contact and the voice of the Client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service – turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life. This is a full‑time onsite position based in Northwest Houston, TX 77379. Responsibilities Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support. Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members’ needs while collaborating with internal teams to ensure full resolution. Embody a customer‑first mindset by actively listening to needs, de‑escalating concerns, and providing personalized, compassionate support. Use our internal systems and tools confidently to access member information while keeping your focus on the human connection behind every interaction. Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences. Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information. Qualifications Bilingual: Spanish Call center Customer service Healthcare Insurance Medicare Pay $22.00 - $24.00/hr. Location Houston, TX 77070 Shift Monday through Friday Work Schedule Will work an 8‑hour shift between 7 am to 8:30 pm. Must be open to working two weekends out of the month. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) EEO Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Application Deadline This position is anticipated to close on Jul 29, 2026. #J-18808-Ljbffr