Bilingual Dental Call Center Representative

Benefits

Paid Time Off & Paid Company Holidays

Medical, Dental, Vision & Life Insurance

Flexible Spending Account (FSA)

403(b) Retirement Plan with Company Match

Short-Term & Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for prescriptions filled at Legacy Pharmacies

Travel Insurance & Pet Insurance

Subsidized Gym Membership

And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Bilingual Dental Call Center Representative - Job Overview

Schedule: Monday-Friday (8AM-4:30PM)

Are you ready to make a difference in the lives of others while working in a supportive and collaborative environment? As a Bilingual Dental Contact Center Representative at Legacy Community Health, you'll be at the heart of our mission, connecting with patients and ensuring they have a positive experience every time they reach out to us.

• Be the welcoming voice that helps guide our patients through their healthcare journey.
• Enjoy a balanced work-life environment where your personal fulfillment is as important as your professional growth.
• Join a passionate team committed to providing exceptional service and care.
• Take advantage of opportunities for mentorship and personal development.
• Contribute to a mission-driven organization that values community health and well-being.

Key Responsibilities

• Embrace a positive attitude and a sense of ownership in every interaction.
• Greet callers warmly and provide information based on the purpose of the call and script requirements.
• Conduct outreach and general outbound calls to assist our community.
• Find solutions to questions and provide an amazing contact experience for every caller.
• Manage patient appointment scheduling and referrals with precision and care.
• Respond to customer emails and other non-phone inquiries efficiently.
• Complete data entry, call logging, and reporting tasks accurately.
• Perform other duties as assigned, contributing to our team's success.

Minimum Qualifications

• High school graduate or equivalent required.
• Medical Assistant experience or clinical office support experience highly preferred.
• Customer service oriented.
• Pleasant, professional, and articulate phone voice.
• Ability to handle multiple incoming callers/patients, tasks and responsibilities.
• Strong verbal and written grammar skills.
• Accurate keyboard typing, data-entry and mouse navigation skills.
• Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
• Patient scheduling experience.
• Strong knowledge in Medical Terminology.
• Bilingual English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.