Service Call Center Agent - Jeff Haas Mazda

Job Description

Job Description

Service Call Center Agent – Service Department

Our Dealership is seeking a full time business development agent for our growing service department. We are currently looking for an energetic personality with strong organization and communication skills. The candidate must also be a self-starter, a quick learner, and a multi-tasker.

Call center or previous dealership experience preferred

Shift Hours: Monday through Friday from 9-6pm (rotating Saturdays and off days)

Pay types: Up to $15 hourly plus commission

Key Responsibilities

• Answer all inbound service phone calls and internet appointment requests 
• Quickly identify the customer needs
• Schedule main shop service appointments, recalls, and maintenance appointments
• Offer services such as valet service and shuttle service to eligible customers to minimize shop loading restraints 
• Assist service writers with status updates, including current status, part availability, etc 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Previous inbound/outbound customer service, call center, or service experience a plus
• Bilingual Preferred (Spanish)
• Must be energetic, enthusiastic and team oriented
• Strong customer service skills: problem solving and communication (written and verbal)
• Strong record of positive customer satisfaction
• Must be 18 years or older and be authorized to work in the U.S
• Must be able to pass pre-employment screening to include drug screen and criminal background check

WE OFFER

• 5 day work week schedule
• Medical Dental Vision Insurance
• 401K Plan

About our Dealership

The biggest difference our customers and guests experience at  Fred Haas Companies is a dedicated staff of friendly, well-trained, and experienced employees. Reflecting the diversity of Houston today, the Fred Haas staff includes the best and the brightest of many different cultures, speaking many different languages. The result has been continuous recognition from the automotive industry in every aspect of the business.  Fred Haas Companies is continuously  recognized by several industry awards as a leader among its peers.  Fred Haas Companies has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career