Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to join a mortgage services team in Tempe, Arizona. This Contract-to-permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-paced onsite environment. In this role, you will support borrowers with account-related questions while building foundational experience within the mortgage and financial services industry.

Responsibilities:

• Respond to incoming customer calls related to mortgage accounts, including payment activity, escrow matters, and general loan questions.
• Place outbound calls to borrowers to discuss overdue payments and provide appropriate account support.
• Deliver attentive, solutions-focused service while addressing a high volume of customer interactions each day.
• Record call details, account updates, and customer conversations accurately within internal systems.
• Apply company policies, regulatory expectations, and service standards consistently during every interaction.
• Take part in paid training, guided shadowing, and ongoing coaching to strengthen product knowledge and call handling skills.

Requirements

• Previous experience in customer service, such as call center support or a similar role.
• Strong verbal communication skills with the ability to explain information clearly and professionally.
• Effective problem-solving abilities and a customer-first approach to resolving questions or concerns.
• Comfort working in a high-volume call environment with both inbound and outbound responsibilities.
• Availability to work onsite in Tempe, Arizona Monday through Friday, with one scheduled Saturday shift per month.
• Interest in developing knowledge of mortgage servicing and growing within the financial services field.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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