Supv Front Desk

Hotel: French Quarter-Chateau LeMoyne (MSYCL), 301 Dauphine St, 70112 Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College coursework in related field helpful. Experience in a hotel or a related field preferred. Positive and upbeat personality with a desire to deliver outstanding customer service to guests. Ability to multi-task, be detail-oriented, and problem solve in order to effectively deal with internal and external customers. Clear communication skills. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well in stressful, high pressure situations. Effective problem‑solving skills in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Effective listening and clarifying skills for co‑workers and guests. Basic financial literacy and arithmetic functions. Basic numerical operations: counting, adding, subtracting, multiplying, dividing. Ability to read, comprehend and write simple instructions or short correspondence. Logical reasoning to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables. Operational knowledge of Microsoft Office suite. Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays. Understanding of hotel products and guest services. Ability to participate in creating an enjoyable work environment. Job Duties & Functions Provide timely and professional check‑in/check‑out services in accordance with established scripting and standards. Assist in supervising the front desk function; ensure staff is properly trained on service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures. Monitor performance and recommend corrective or disciplinary action; alert management of potentially serious issues. Up‑sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank. Perform routine check‑in/check‑out of guests, answer phones, take reservations, and assist staff with job functions. Issue safe‑deposit boxes to guests and ensure the security of keys. Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow‑up. Respond appropriately to guest complaints and make appropriate service recovery gestures in accordance with established guidelines. Promote teamwork and quality service through daily communication and coordination with other departments. Perform other duties as assigned, which may include guest room tours and concierge duties. Work Requirements Shift may be assigned; may require working varying shifts across a 7‑day period, including weekends, evenings, and public holidays. High School diploma or equivalent; one‑year front office/guest relations experience, including some supervisory training/experience. Some college preferred. Fluent English required. Other languages preferred. Ability to frequently stand behind the desk and front office areas. Ability to carry or lift items weighing up to 50 pounds. Handling objects, products, and computer equipment. Use a keyboard to operate various property management and reservation systems. Strong communication skills used for interacting with guests and employees. Reading and writing abilities used often. Basic math skills used frequently. Problem solving, reasoning, motivating, and training abilities used often. May be required to work nights, weekends, and/or holidays. Benefits We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training. Paid time off Health insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Paid training Compensation Hourly pay rate: $15.56–17.41. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Equality and Diversity EEO is the law. Minorities, women, protected veterans, disabled, sexual orientation, gender identity applicants are encouraged to apply. EEO statement: “EEO Is The Law – click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.” If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr