Quick Lane Service Advisor

Get in on the growth! Our Quick Lane is positioned for an outstanding year and we want YOU to be a part of it. We're searching for a top-notch Service Advisor for our Quick Lane department to thrive in this high-energy environment and help us propel customer service to new heights. If you're passionate about helping others accomplish their goals, driven to succeed, and ready to be part of something HUGE, then this is the opportunity for you! Our Comprehensive Benefits

• FREE childcare for school-aged children
• Custom and competitive wage plans
• Low-deductible health insurance
• Vision insurance
• Dental insurance
• Voluntary insurance options (disability, cancer insurance, etc.)
• 401(k) savings plan with company match
• Paid vacation
• Paid holidays
• Paid sick leave
• Closed on Sundays

Quick Lane Service Advisor Responsibilities

• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate
• Notates customers’ vehicle issues accurately and clearly on the repair order
• Performs a thorough visual inspection of the customer's vehicle and recommends services as needed
• Reviews and updates customer contact information including email address
• Provides a complete and accurate written cost estimate for labor and parts
• Communicates with customer about the status of work
• Coordinates activities to ensure repair work is fixed right the first time and completed on time
• Inspects every finished repair order for proper completion, pricing accuracy, and legibility
• Meets or exceeds goals for add-on sales
• Follows up with the customer to ensure complete customer satisfaction
• Completes all OEM and dealership required training

Quick Lane Service Advisor Qualifications

• Previous advisor experience preferred
• Dealership experience strongly preferred
• Ability to work in a fast-paced environment and prioritize projects based on workload and parts availability
• Strong communication skills
• Valid driver's license and clean driving record
• Willing to submit to pre-employment drug screen and background check

About Arrow Arrow Ford is locally owned and operated in Abilene, Texas, since 1964. The Arrow family includes Ford, Mitsubishi, Loan Arranger, Arrow Point Auto Mall, Arrow Service Department, Quick Lane, Body Shop, Rental Car, and Auto Accessories & More. Our mission is to help our customers, coworkers, and communities so that they can accomplish their goals. At Arrow Ford Dealerships, we strive to make every customer a customer for life. That's why we created Arrow For Life, a comprehensive rewards program that offers an Engine For Life Guarantee, lifetime oil changes, and so much more complimentary to our customers. Arrow believes in investing in our customers and our employees. Every employee at Arrow Ford Dealerships is absolutely critical to its success, and we’re always looking for smart, engaging, and dynamic people who want to join a team where they matter. Your professional development is one of our top priorities. That's why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and opportunities to grow your career with us. Our Unique Benefits

• I-CAN Kids – Arrow Ford provides free childcare for its employees through the I-CAN Kids program. I-CAN Kids is an on-site child recreation program for school aged children. After school care is offered throughout the school year as well as full-time childcare on Saturdays, holidays, bad weather days, and during the summer holiday. Arrow leadership understands the financial burden that childcare can put on a family, especially finding a program that is flexible to the dealership schedule. Arrow employees have the peace of mind knowing their child is in a safe and enriching environment while only being a few steps away.
• Training & Development – Arrow Ford invests in its employees’ career aspirations and provides programs for sales and service to grow from entry level to mastery. All sales consultants have the benefit of two weeks of paid training with the Owner, General Sales Manager, and sales management team to mentor and prepare you for a successful sales career. For our technicians, Arrow Ford has a career ladder training program to elevate the skills of automotive technicians of any level. Our in-house Technical Trainer works with our technicians in conjunction with extensive training offered by Ford Motor Company to help our technicians learn new skills and accomplish their career goals.
• Employee Assistance and Enrichment – The Arrow Employee Committee governs an employee assistance fund and a calendar of employee activities including an employee picnic, Thanksgiving potluck, Christmas party, and other events.
• Employee Discounts – Arrow employees receive discounts on new Ford vehicles through Ford D-Plan, discounts on new Mitsubishi's and all used vehicles. Employees also receive discounts in the service department and at Auto Accessories & More. If you are a car person, it pays to work in the automotive industry!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.