Counter Sales Tech Lead

Job Description

Job Description

Technical Sales & Customer Service

• Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systems

• Assist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications

• Take orders over the counter, answer product questions, and manage customer payments

• Provide prompt, helpful, and professional service to every customer

Troubleshooting

• Diagnose and troubleshoot plumbing, heating, HVAC, and boiler problems brought in by contractors and homeowners

• Interpret fault codes, error messages, and system symptoms across a variety of manufacturers

• Guide customers clearly and patiently through troubleshooting steps, including non-professionals

• Apply safety knowledge and know when to refer work to a licensed professional

Leadership & Team Development

• Mentor and support junior counter sales associates in developing product knowledge and customer service skills

• Stay current on new products, manufacturer updates, and industry codes; share knowledge with the team

• Collaborate with the General Manager on inventory needs and customer product feedback

• Assist with receiving and organizing inventory as needed

Requirements

Qualifications

• 5+ years of experience in plumbing, heating, HVAC, or a related trade (field or counter experience accepted)

• Demonstrated knowledge of plumbing systems, fittings, fixtures, valves, and pipe materials (copper, PVC, PEX, CPVC, cast iron)

• Comprehensive knowledge of hot water and steam boiler systems, components, and controls

• Working knowledge of HVAC systems including forced air furnaces, central A/C, heat pumps, and mini-split systems

• Proven troubleshooting skills across plumbing, heating, HVAC, and boiler systems

• Strong communication skills; ability to explain technical concepts clearly to any audience

• Reliable, dependable, and team-oriented with a strong work ethic

• Comfortable using point-of-sale and inventory management software

• Must be able to keep up with a fast-paced workload

Preferred

• Prior counter sales or wholesale distribution experience

• Leadership or mentoring experience

• Trade license or certification (plumbing, HVAC, or related)

• Familiarity with hydronic heating systems including radiant floor and baseboard applications

Work Environment & Physical Requirements

• On-site position at our East Orange, NJ store location

• Fast-paced retail and wholesale environment with a community feel

• Frequent standing, walking, and customer interaction throughout the shift

• Ability to lift and carry up to 50 pounds occasionally

• Overtime required; schedule may vary based on business needs

Benefits

• Competitive salary of $28–$38/hour based on experience

• Robust health benefits

• Vision insurance

• Dental insurance

• Paid vacation and sick time

• 401k program

• Growth and leadership opportunities

• Training available

• Company SWAG!

• Annual holiday party

• Free snacks available for employees!