Director, Value Added Services

Role Description

The Director, Value Added Services at Multiplier will be responsible for leading the Value Added Services business, which includes:

• Insurance
• Wellness
• Lease
• Spend cards
• Compliance add-ons

This role requires a strong leader who can drive product-led sales, pricing strategy, and revenue realisation while improving margins through operational and technical efficiency.

As the ideal candidate, you will have a deep understanding of the industry and be able to manage a lean cross-functional team across product, engineering, operations, and analytics. This role is a great opportunity for a motivated and results-driven individual to make a significant impact on the company's growth and success.

Qualifications

• Proven leadership experience within the benefits space, with full P&L ownership, preferably in a fast-paced and dynamic environment
• Excellent business acumen, with a strong understanding of product-led sales, pricing strategy, and revenue realisation
• Ability to manage a lean cross-functional team across product, engineering, operations, and analytics
• Strong analytical and problem-solving skills, with experience in data analysis and interpretation
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders
• Experience in improving operational and technical efficiency, with a focus on cost reduction and process improvement
• Strong knowledge of the insurance, wellness, lease, spend cards, and compliance add-ons industries, with a deep understanding of current trends and market developments

Responsibilities

• Lead the Value Added Services business with full P&L ownership, driving product-led sales, pricing strategy, and revenue realisation
• Manage a lean cross-functional team across product, engineering, operations, and analytics, providing guidance and support to ensure successful project delivery
• Develop and implement pricing strategies to improve margins and drive revenue growth
• Identify and prioritise areas for operational and technical efficiency improvement, and lead cross-functional teams to implement process changes and cost reductions
• Develop and maintain strong relationships with stakeholders, including customers, partners, and internal teams
• Provide input to the development of business strategies and plans, and contribute to the achievement of company goals and objectives
• Stay up-to-date with industry trends and developments, and provide recommendations for business improvement and growth
• Collaborate with internal teams to identify and address any operational or technical issues that may impact business performance

Benefits

• A Culture of Trust: A flexible work environment built on autonomy and mutual respect. We trust you to do your best work, wherever you are.
• A Commitment to Transparency: Clear company goals and open communication channels.
• A Thoughtful Environment: The opportunity to be part of a fast-growing, mission-driven company that cares about its people. We offer opportunities for professional growth and a benefits package designed with your well-being in mind.
• The chance to work with a diverse and talented team from around the world.

Diversity and Inclusion

At Multiplier, our vision is a world without limits, where talent is recognised and valued, regardless of location or background. We are committed to building a diverse and inclusive team that reflects the global communities we serve. We believe that a variety of perspectives, experiences, and backgrounds is crucial to our success. We are proud to be an equal opportunity employer, and we encourage applications from people of all races, religions, genders, sexual orientations, and ages. We are dedicated to creating a workplace where everyone feels they belong and can do their best work.