Patient Navigator

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Department: CC207930 Orthopedics Surgery Job Description Summary Conduct pre-operative and pre-procedure patient check-ins to review instructions, answer questions, and address concerns about symptoms and expected outcomes. Perform post-operative and post-procedure follow-ups to monitor patient recovery, symptom management, and adherence to care plan. Oversees the preparation and follow-up processes for patients undergoing surgery or procedures, ensuring all relevant patient information and supplies are in place for both pre- and post-care phases. Coordinate and ensure appropriate home healthcare services are arranged, including nursing visits, physical therapy, and necessary durable medical equipment. Assess patients' needs for post-operative supplies (e.g., wound care, mobility aids) and assist in timely procurement. Serve as a liaison between patients, families, and the multidisciplinary care team to facilitate communication and continuity of care. Participate in quality improvement initiatives and team meetings to optimize patient outcomes and navigation processes. Provides patient education to assist with informed decision making, improve timeliness of care, and multidisciplinary care processes. Works closely with the department Director, Physicians, and APPs to ensure team goals are met, monitors compliance with established protocols, and reports progress regularly. Document patient interactions and care coordination efforts accurately in the electronic medical record system. Facilitates timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and to promote continuity of care. Manages complex patient cases by providing individualized navigation support and collaborating with supervisors to develop solutions for challenging situations. Communicates care strategies and updates to the navigation team, aligning efforts to meet departmental goals and patient care standards. Adhere strictly to patient safety and confidentiality standards, including compliance with HIPAA and organizational policies. Support organizational unplanned concerns as assigned and report/ resolves potential delaysof planned surgery. Perform other duties as assigned by supervisor to support patient care services. Qualifications License/Registration/Certification Current RN Licensure in State of Florida. BLS and CPR required. Education Graduated from an accredited school of nursing. BSN preferred. Experience 3 - 5 years experience in patient/healthcare relations or human services field (e.g. nursing, teaching, counseling) or equivalent combination of education and experience required. Benefits Health benefits Life insurance Long-term disability coverage Healthcare spending accounts Retirement plan Paid time off Pet Insurance Tuition reimbursement Employee assistance program Wellness program On-site housing for select positions and more! Degree Requirements Certification: More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core. #J-18808-Ljbffr