Client Services Coordinator

Job Title

Service clients that participate in online chat and field questions

Answer phone calls to assist customers calling in with inquiries

Support Sales team that includes putting together quotes/contracts, processing credit memos, and following up on any necessary items above

Assist showroom customers on selecting linen choices for their event

Recommend product offerings or services to clients by collecting event information and analyzing event design needs

Take payment information and other pertinent information such as addresses and phone numbers

Opens customer accounts by recording account information

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Ensure excellent service standards and maintain high customer satisfaction

A history of providing exceptional customer service

Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

Excellent verbal and written communication abilities

Requires attention to accurate detail and must be able to multitask

Ability to analyze situations and make decisions in a timely manner

Excellent documentation and recordkeeping abilities

Ability to work autonomously as well as within a team environment

Knowledge of Microsoft Office (Word, Outlook, TEAMS, etc.)

Experience working in the Event or Hospitality industries a plus

Ability to work occasional evening shifts and/or weekend shifts (rotation schedule)