Client Service Coordinator (Direct Hire) - Onsite - JBB

Job Description

Job Description

RESPONSIBILITIES

• Service clients that participate in online chat and field questions

• Answer phone calls to assist customers calling in with inquiries

• Support Sales team that includes putting together quotes/contracts, processing credit memos, and following up on any necessary items above

• Assist showroom customers on selecting linen choices for their event

• Recommend product offerings or services to clients by collecting event information and analyzing event design needs

• Take payment information and other pertinent information such as addresses and phone numbers

• Opens customer accounts by recording account information

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Ensure excellent service standards and maintain high customer satisfaction

REQUIREMENTS

• A history of providing exceptional customer service

• Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

• Excellent verbal and written communication abilities

• Requires attention to accurate detail and must be able to multitask

• Ability to analyze situations and make decisions in a timely manner

• Excellent documentation and recordkeeping abilities

• Ability to work autonomously as well as within a team environment

• Knowledge of Microsoft Office (Word, Outlook, TEAMS, etc.)

• Experience working in the Event or Hospitality industries a plus

• Ability to work occasional evening shifts and/or weekend shifts (rotation schedule)

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation