Community Health Worker - Field Based in Union County, North Carolina

Field Based Community Health Worker (CHW)

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social screenings, care coordination and member education.

We offer our established staff the option to work 4 10-hour days (7 am-6pm) in lieu of the traditional 8-hour 5/day week schedule. *After employee has demonstrated competency with the role and are able to meet metrics, etc.

If you are located in Union County, NC or surrounding areas, you will have the flexibility to work remotely* as you take on some tough challenges. This role requires 50-75% travel to your assigned territory.

Additionally, there is no 'on-call' or weekend requirements.

Primary Responsibilities:

• Linking members to applicable community resources
• Complete field visits for high risk, hard to reach members
• Telephonic outreach to targeted members
• Keep the members out of the hospital by supporting regular visits to their primary physician
• Keep members actively engaged with their primary physician
• Support the member to ensure pick - up of their Rx
• Proactively engage the members to manage their care
• Provide member education
• Support transitions of care
• Create a positive and engaging experience for the member
• Help to keep members compliant with their care plans
• Collaborate with members' care team (community, providers, internal staff)
• Partner with and support care team by completing delegated tasks
• Knowledge and continued learning of community cultures and values
• Conduct individual-level screenings to capture members' current health care needs (e.g. Transitions of Care, Health Risk assessments)
• Engage members to participate in the screening process and collaboratively develop plan of care based on their individual needs, preferences and objectives

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience working within the community health setting in a healthcare role
• 1+ years of experience working within the local community, with demonstrated knowledge of culture and values within the community and familiarity with the resources available within the community
• 1+ years of experience with MS Office, including Word, Excel and Outlook
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Ability to travel up to 50-75% within assigned territory to meet with members and providers
• Reside in Union County or surrounding areas
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• Experience in a field-based role
• LPN, CNA, CMA
• CCM certification
• CHW Accreditation
• Background in Managed Care
• Experience working in team-based care

Physical Requirements:

• Ability to transition from office to field locations multiple times per day
• Ability to navigate multiple locations/terrains to visit employees, members and/or providers
• Ability to transport equipment to and from field locations is needed for visits (ex. laptop, etc.)
• Ability to remain stationary for long periods of time to complete computer or tablet work duties

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.