L2 Production Support Engineer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2 Production Support Engineer to join our team in Gurgaon / Noida, Haryāna (IN-HR), India (IN).

Job Description – Application / L2 Production Support Engineer

Client: S&P Global – Markets
Experience: 4–8 Years
Location: India | Hybrid
Shift: EMEA – 12 PM to 9 PM IST

Role Summary

Seeking an experienced L2 Application/Production Support Engineer to support business-critical applications, manage production incidents, troubleshoot technical issues, and ensure application availability and stability.

Key Responsibilities

• Provide L2 production/application support and resolve escalated incidents.
• Manage Incident, Problem & Change Management activities.
• Troubleshoot application, database, OS, and cloud-related issues.
• Perform RCA/post-mortems for critical production incidents.
• Monitor application health, logs, alerts, jobs, and performance.
• Coordinate with Development, Infrastructure, Product, and Business teams.
• Support releases and maintain technical/operational documentation.
• Ensure adherence to defined SLAs/OLAs .

Must-Have Skills

• 4–8 years in Application/Production Support .
• Strong SQL and database troubleshooting – SQL Server/PostgreSQL/Oracle.
• Cloud exposure – AWS preferred ; Azure/GCP acceptable.
• Monitoring tools – Splunk, CloudWatch, Prometheus, Grafana or equivalent.
• Windows & Linux troubleshooting.
• Incident, Problem, Change Management and RCA experience.
• Strong communication, troubleshooting, and stakeholder-management skills.

Good-to-Have

• Python scripting / Terraform.
• Financial Services or Capital Markets experience.
• AIOps / AI-ML exposure for anomaly detection, predictive alerts, or log analysis.
• Experience supporting highly available 24×7 applications .

Education: Bachelor's degree in Computer Science, IT, Engineering, or related discipline.

Screening Priority: Strong Production Support + SQL + Cloud + Monitoring + Incident Management experience. AI/ML/AIOps is desirable, not mandatory.

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Note : Disqualifying Criteria

Reject/hold candidates if they have any of the following:

• No hands-on L2 Application/Production Support experience.
• Weak or no SQL/database troubleshooting experience.
• No practical Cloud exposure (AWS preferred; Azure/GCP acceptable).
• No experience with monitoring/observability tools such as Splunk, CloudWatch, Prometheus, or Grafana.
• No exposure to Incident, Problem, Change Management and RCA .
• Only Development/Testing experience with no production support ownership .
• Unable to support the 12 PM–9 PM IST EMEA shift / hybrid model .
• Poor communication or inability to handle critical incidents and stakeholder coordination .
• Lack of AI/ML/AIOps experience should not be treated as a disqualifier.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

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