Customer Service Associate
eTeam Inc
Help Desk RepresentativeLocation: Remote (U.S. based only) Duration: 6 months (with possible extension) We are seeking U.S. Citizens to join our Help Desk team supporting federal programs. In this role, you will:Handle inbound and outbound customer callsDocument inquiries and escalate issues as neededUse help desk software to track and resolve requestsFollow compliance protocols when working with sensitive informationWork scheduled shifts (Mon–Fri between 6 AM–9 PM CST; Sat 6 AM–6 PM CST)Qualifications:High school diploma or GED1+ year customer service or call center experienceFamiliarity with help desk software and telephone systemsStrong communication and problem-solving skillsMust pass federal/state background checksWork Environment:Remote U.S. based roleMay require weekend shifts eTeam
Vacancy posted 3 days ago
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