Service Desk Technician

Overview

We are seeking a customer-focused Service Desk Technician I/II to join a busy IT support team serving multiple agencies throughout Oregon. This role is ideal for someone with strong help desk experience who enjoys troubleshooting technical issues, supporting end users, and delivering outstanding customer service.

The selected candidate will provide Tier I and Tier II support for approximately 1,800 users across a diverse agency environment. This is a great opportunity to work in a structured IT organization with established processes and procedures.

Responsibilities

• Provide Tier I and Tier II technical support via phone, email, remote support, and walk-up assistance.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
• Triage, prioritize, and process service requests and incidents through the ITSM platform.
• Support Microsoft 365 applications and services.
• Assist users in Windows-based environments.
• Escalate complex issues when appropriate and ensure timely resolution.
• Deliver exceptional customer service while supporting a diverse user community.
• Document incidents, resolutions, and support activities accurately.

Required Qualifications

• Experience in a Help Desk, Service Desk, or Technical Support role.
• Strong troubleshooting skills in Windows environments.
• Experience supporting Microsoft 365 applications and services.
• Familiarity with IT Service Management (ITSM) tools.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with Ivanti ITSM.
• Experience with BeyondTrust (Bomgar) remote support tools.
• Previous experience supporting government, enterprise, or large-scale user environments.
• Tier II support experience.

Additional Information

• Team is currently expanding support services and requires additional staff coverage.
• Hybrid work environment may be available; local candidates who can periodically work onsite are strongly preferred.
• Opportunity to support a wide variety of agencies and end users in a large enterprise environment.

Job Type & Location

This is a Contract position based out of Salem, OR.

The pay range for this position is $25.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Salem,OR.

This position is anticipated to close on Sep 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.