Help Desk Specialist
$50k - $60kPiper Companies
Zachary Piper Solutions is looking for an Help Desk Specialist to join a large federal program. This is a full - time position and onsite in New Orleans, LA. Essential Duties of the Help Desk Specialist :
- Responsible for end-user desktop support across numerous Marine Corps installations worldwide.
- Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
- Conduct operations in support of the Enterprise Service Desk.
- Execute scripts and answer calls.
- Troubleshoot, resolve, and/or escalate technical issues.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) Services.
- 1+ years of IT experience
- Active Security+ certification
- Must be able to obtain and maintain an active Secret clearance.
- $50,000 - $60,000 (based on experience)
- Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays
Vacancy posted 5 days ago
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