House Manager

VIVE HOUSE MANAGER

Jericho Road Community Health Center is actively seeking a House Manager. This position is full-time, within the VIVE Department, working at our VIVE location.

Jericho Road Community Health Center offers the opportunity to engage in a movement far larger than any one individual. We believe that we can all be people with positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road's mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization's mission is deeply rooted in making fundamental changes in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.

Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option of a flexible 40-hour workweek is possible within certain teams.

Responsibilities:

• Supervise activities at Vive daily with a team-based approach to operations
• Monitors and supports the flow of new residents in the building including orientations, dorm assignments, and interpersonal conflict mediation.
• Oversees completion of resident chores
• Perform building rounds
• Monitor resident supplies and actively work to maintain a full inventory
• Attend scheduled meetings with co-workers and leadership for efficient operations
• Oversee resident's adherence to established house rules and policies
• Addresses resident issues and complaints bringing escalated issues to leadership
• Ability to problem solve and make decisions under pressure during day-to-day operations and in escalated situations
• Maintain confidentiality and safeguard all information in accordance with all policies and regulations
• Meet with facility managers for client case conferences and procedures/issues
• Oversee donations
• Able to display patience and other trauma-informed care approach when dealing with clients, staff, and outside agencies
• Excellent communication skills, especially with those who English is not a first, second, or third language.
• Provide active listening to address resident concerns, mediate conflict and resolve issues
• Ensure all actions, person conduct, and communications represent the organization professionally.
• Communicate and report daily to other House Manager(s) and safety team on daily activities
• Ability to function autonomously and discern when to seek direction, and when to make decisions.
• Tracking reports and statistics for grants and board reports
• Update processes for efficiency and report to supervisor recommended changes or needs as appropriate
• Report to Vive Building Manager observable building issues in need of repair or maintenance

Qualifications:

• Experience working in a residential facility caring for populations in need of housing, medical, legal, and social service needs.
• Excellent communication skills, especially with those who English is not a first, second, or third language.
• Able to display patience and other trauma-informed care approach when dealing with clients, staff, and outside agencies
• Must have reliable transportation

Rate: $20 - $23 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.