Project Technician

Job Description

Job Description

Project Technician- We are seeking a highly motivated Project Technician to provide field-based technical support, installation, maintenance, troubleshooting, and repair services for electronic equipment and systems. This role serves as a key customer-facing representative and may lead technicians on assigned projects. The ideal candidate possesses strong technical aptitude, excellent customer service skills, and the ability to work independently in dynamic field environments.

**This position requires extensive travel, with approximately 80% of work performed at customer locations throughout various jurisdictions. Must have the ability to travel extensively, including out-of-state assignments for periods exceeding three weeks per month. **

Technical Support & Service:

• Perform scheduled and emergency installations, inspections, maintenance, and repairs of electronic equipment.
• Diagnose, troubleshoot, and resolve hardware and electronic system issues using appropriate testing and diagnostic equipment.
• Replace defective components and verify proper system operation following repairs.
• Provide technical support and assistance to customers and end-users.
• Assist customers with equipment troubleshooting and operational questions.

Project & Field Operations:

• Plan service activities and determine material, equipment, and replacement part requirements.
• Develop efficient repair strategies and recommend corrective actions.
• Communicate project status, technical issues, and resolutions to management.
• Serve as a project lead when assigned, coordinating activities and representing the team to customers and management.
• Install, configure, and uninstall software applications on Windows-based computers.

Customer Service:

• Respond professionally to customer inquiries and technical concerns.
• Research technical documentation and manuals to provide accurate solutions.
• Maintain positive customer relationships while delivering high-quality service.

Education & Experience:

• Associate Degree (AA) in Electronics or equivalent technical experience required.
• 1–3 years of experience in field technical support, electronics repair, or customer service environments.
• Previous experience providing technical support directly to customers.
• Experience leading projects or supervising technicians is preferred.

Technical Skills:

• Basic knowledge of electronics, electrical theory, and troubleshooting principles.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience with Windows 10 required.
• Familiarity with Windows Server 2008–2019 is a plus.
• Knowledge of company products and systems is advantageous.

Requirements:

• Ability to obtain and maintain gaming licenses and other required jurisdictional certifications.
• Valid driver's license with a clean driving record.
• Ability to travel extensively, including out-of-state assignments for periods exceeding three weeks per month.
• Availability to work weekends, holidays, and overtime as business needs require.
• Strong problem-solving, organizational, and communication skills.
• Ability to work independently with minimal supervision.

Physical Requirements:

• Ability to stand for extended periods.
• Frequent bending, crouching, reaching, stooping, and similar physical activities.
• Ability to lift and carry moderately heavy equipment, testing devices, and product materials.
• Manual dexterity and full-color vision required to perform technical duties effectively.