Service Advisor

About Us:

Holz Motors, located in Hales Corners, WI, is a family-owned dealership with a long-standing reputation for quality vehicles, exceptional service, and community commitment. We strive to make every customer a customer for life, believing that happy employees create happy customers. Every team member plays a vital role in our success, and we are committed to providing a supportive environment, opportunities for growth, and the same award-winning service our community has trusted for generations.

Position Summary:

Holz Motors is looking for Service Advisor to work in our Service Department. Employees work a rotating schedule while our department is open. Our Service Department hours are as follows

As a Service Advisor, you will own our customers' experience in the mobile service arena. You are the first point of contact with our customers. You will be setting appointments and writing RO's for Mobile Service Plus customers. From handling phone calls, setting appointments and providing world class service our Quick Lube Service Advisor are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry, or hospitality is preferred.

Key Responsibilities

• Oversee flow of Mobile Service. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Proven track record of success in a sale role required
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Experience with Tekion DMS preferred but not required

What We Offer:

• Medical and Dental Plan
• $15k of Employer paid life insurance
• Ancillary insurance products available- life, disability, critical illness, accident
• Employee Assistance Program
• 401k plan and Profit Sharing
• Paid Holiday and Vacation- vacation available right away and 2 weeks at 1 year.
• Career advancement opportunities, promote from within
• Employee vehicle purchase plans
• Local event tickets- Brewers, Packers, Museum, Zoo
• Proud community supporters of the Milwaukee Museum and Milwaukee Zoo
• Discounts on products and services

We maintain a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.