Route Service Manager

Full-time

Gunderson Inc

Description:

The Route Service Manager oversees operations within an assigned territory, providing direct supervision to route service representatives. This role is pivotal in delivering exceptional service, maintaining a strong safety culture, and ensuring customer satisfaction while driving operational excellence. satisfaction. Requirements:

Lead with Safety: Promote a safety-first culture through training, briefings, and policy enforcement.
Team Leadership: Manage Non-CDL Drivers, onboarding, performance management, and operational support.
Hands-On Support: Step in as needed to maintain efficient route operations and ensure smooth service.
Enhance Service Quality: Collaborate with internal teams to address customer concerns and improve service.
Coaching & Performance: Conduct ride-alongs, provide coaching, and remove operational barriers to ensure success.
Optimize Operations: Ensure compliance with industry standards and improve route sequencing for efficiency.
Fleet Management: Oversee truck maintenance and manage delivery/pick-up logistics.
Customer Relationships: Build and maintain positive relationships with customers, focusing on customer retention and customer growth through securing contract renewals and identifying upselling opportunities.
Accounts Receivable: Follow up on overdue accounts and resolve any service-related issues.

Qualifications:

Experience in route operations management or a related field.
Strong leadership skills with a customer-focused approach.
Excellent communication and problem-solving abilities.
Valid driver’s license with a clean driving record.

What We Offer:

Competitive salary and benefits package.
Opportunities for growth and professional development.
A supportive and safety-focused work environment.

If you’re ready to lead a dynamic team and make an impact, apply today!

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Vacancy posted 2 days ago

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