Host/Hostess

Hotel Figueroa Restaurant Host/HostessThe Restaurant Host/Hostess is the first point of contact for guests dining in the hotel restaurant. This individual warmly welcomes guests, manages seating assignments, and ensures an exceptional first and last impression. The host/hostess plays a key role in creating a welcoming, organized, and smooth-flowing dining experience while supporting the restaurant team with a high level of guest service and professionalism.Responsibilities:Greet guests with a warm, friendly, and professional demeanor as they arrive.Manage guest flow and seating assignments using a floor chart or reservation system (e.g., OpenTable).Accurately take and confirm reservations by phone, email, or in-person.Communicate estimated wait times and manage the waitlist efficiently.Escort guests to their assigned tables and provide menus and server introductions when appropriate.Maintain cleanliness and presentation of the host stand, entry area, and lobby space.Monitor table turnover and coordinate with servers and bussers to maximize table efficiency.Respond to guest inquiries regarding menu offerings, restaurant hours, and hotel amenities.Communicate effectively with servers, management, and kitchen staff regarding guest needs, VIPs, or special occasions.Assist with to-go orders and guest requests when needed.Follow all hotel policies, procedures, and food safety standards.Perform other duties as requested by management.Qualifications:Strong multitasking and prioritization abilities.Excellent verbal and written communication and interpersonal skills.Professional appearance and demeanor that aligns with brand standards.Ability to remain composed, friendly, and service-oriented under pressure.Demonstrated work ethic with attention to detail and guest satisfaction.Ability to anticipate and respond to guest and operational needs proactively.High school diploma or equivalent required; hospitality or full-service restaurant experience preferred.Knowledge of basic restaurant operations and etiquette.Familiarity with cocktails, spirits, and wine.Experience with reservation systems (e.g., OpenTable, Resy) is a plus.Must be flexible and available to work nights, weekends, and holidays.Ability to stand for extended periods and lift up to 50 lbs occasionally.Must be able to communicate clearly and attentively with guests and team members at all levels.Must hold a valid CA RBS Alcohol Certification and ServSafe Food Handler's Certification.Benefits:Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributionsPaid holidaysPaid vacationPaid sick leave (provided in accordance with applicable law)Employee assistance program (EAP)Educational opportunities / Tuition reimbursementPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable lawFor Employees Based in Washington: 8 paid holidays per year; up to 20 days of paid vacation per year, based on classification and length of service; paid sick & safe time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.For Employees Based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year; up to 20 days of paid vacation per year, based on classification and length of service; 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.For Employees Based in California: 8 paid holidays per year; up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO; paid sick time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.**The above-referenced benefits do not apply to part-time positions