Technical Service Rep

Technical Service Representative

Pay: $50,000.00 - $60,000.00 per year

About Us: We are a leading provider of innovative coatings solutions, committed to quality, safety, and customer satisfaction. Our team values collaboration, professional growth, and a diverse, inclusive workplace.

Position Summary

As a Technical Service Representative, you will manage daily service requirements for assigned accounts and territories, ensuring high-quality support and customer satisfaction. This role offers opportunities for professional development and the chance to make a direct impact on our clients' success.

Responsibilities

• Oversee all service activities for assigned accounts, including on-site product testing, customer training, issue resolution, timely documentation, and process auditing.
• Ensure the quality of coatings and troubleshoot technical problems.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.
• Report activities and accomplishments to the Director of Strategic Initiatives and other stakeholders as directed.
• Represent the company professionally at trade shows, industry organizations, and company functions.
• Collaborate with team members to escalate and resolve complex technical issues.

Qualifications

• Professional training in a related field or completion of relevant business/professional seminars.
• Excellent facilitation, people, leadership, analytical, organizational, and communication skills.
• Strong color examination skills.
• Proficiency in word processing and spreadsheets.
• Ability to objectively assess performance and address issues constructively.
• Proactive, self-motivated, and confident decision-making abilities.
• Creative problem-solving skills to address business needs and opportunities.
• Ability to travel as required.
• Valid driver's license.

Physical Demands

- Regularly required to walk, stand, bend, stoop, grasp, handle, talk, and hear.

- Must be able to lift and/or move up to 50 pounds regularly and up to 100 pounds occasionally.

- Frequent bending, squatting, stooping, sitting, walking, lifting, carrying, pushing, pulling, climbing, and kneeling.

- Must be able to travel frequently to customer sites.

Work Environment

- Typical manufacturing environment with moderate solvent odors and normal hazards associated with coatings.

- Duties performed at customer manufacturing facilities, company corporate, lab, and distribution sites.

- Personal protective equipment provided; adherence to HMIS and MSDS guidelines required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Inclusivity

People with a criminal record are encouraged to apply.

Work Location

In person