Front of House Restaurant Manager

Job Description

Job Description

We are looking for an enthusiastic & motivated Front of House Restaurant Manager with craft beer and food knowledge to lead all aspects of shifts at Trolley Tap House located in the Trolley Square area of Wilmington, Delaware.

As FOH manager at Trolley Tap House, you will work with our GM to ensure efficient restaurant operations, as well as maintain high production, productivity, quality, and customer-service standards. You will deliver a high-quality craft beer inspired menu and motivate our staff to provide excellent customer service.

To be successful in this role, you need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and assist all of our staff. Back of the house management experience is a plus, as you will also oversee food prep and comply with health and safety restaurant regulations. Must be able to work nights and weekends.

Qualifications

• Proven consistent experience in restaurant management and staff training
• Strong background in food service management, bar and kitchen operations
• Expertise in supervising teams in a positive way and enhancing overall hospitality standards
• Familiarity with craft beer and casual dining environments
• Skills in inventory control
• Experience with POS systems, including Toast
• Excellent team management abilities

Additional Responsibilities in this Management Role at Trolley Tap House will include: 

Scheduling

• Maintain adequate staff numbers of bartenders, servers, hosts, food runners & bussers to fill all shifts and have staffing for all events. Staffing needs will vary depending on special events, days of the week, and holidays and will be your responsibility to manage all front of house scheduling needs.
• Schedule extra labor to clean/deep clean if unable to accomplish during normal scheduling.

Day to Day Responsibilities

• Ensure all front of house staff such as bartenders, servers and hosts are following items on daily opening, closing and cleaning checklists.
• Ensure that all standards are being followed to provide the best customer experience including "intangible" items in the tap room such as making sure music is correct level, lighting is correct, etc. to ensure the best customer experience.
• Able to interact with our guests in a positive way through table touching for feedback and familiarity.
• Ensure beer menus are printed and up to date.
• Alerting staff to new beers on tap, new procedures, new merchandise, specials, events & more.
• Responsible for the hiring, reviews, disciplinary and corrective actions with front of house staff. Cross train staff to ensure service runs without issues.
• Assessing operations to drive efficiencies and maximize sales.
• Assist in training the other shift/bar managers to ensure services run uninterrupted in event of assistant manager absence.
• Coordinate and supervise all front of house training programs and schedules.
• Cash handling/daily close outs, and daily deposit.
• Work with kitchen manager to promote food knowledge and what makes our products better with serving staff.
• Work with the general manager and bar manager in providing beer education opportunities for serving staff.
• Styles, pouring techniques, suggestions to customers, etc.

Additional Requirements

• Work with kitchen to promote food knowledge and what makes our products better with serving staff.
• Work with the bar manager in providing beer education opportunities for serving staff.
• Work with bar/kitchen on promotions/specials to drive sales.
• Monitor social media
• Beer Styles, pouring techniques, suggestions to customers, menu knowledge & more.

We proudly offer 3 unique dining experiences within 1 location in the heart of Trolley Square, Wilmington Delaware.

1616 Delaware Avenue
Wilmington, Delaware 19806

@trolleytaphouse

Located in the heart of Trolley Square connected to Catherine Rooney’s Irish Pub in Wilmington, Delaware Trolley Tap House is a premier craft beer destination! Inside you will find craft beer options from around the world poured from one of our thirty available draft lines or off of our extensive can or bottled beer selection. We are about bringing those “intimidating” or “strange” brews into an approachable relaxed atmosphere. Trolley Tap House is a great place to hang with your friends, family, co-workers, dogs & more offering fun, food, drinks and games for all ages!

Company Description

Located in the heart of Trolley Square connected to Catherine Rooney’s Irish Pub in Wilmington, Delaware Trolley Tap House is a premier craft beer destination! Inside you will find craft beer options from around the world poured from one of our thirty available draft lines or off of our extensive can or bottled beer selection. We are about bringing those “intimidating” or “strange” brews into an approachable relaxed atmosphere. Trolley Tap House is a great place to hang with your friends, family, co-workers, dogs & more offering fun, food, drinks and games for all ages!