Director of Operations

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Vision insurance

Status: Full-time, Exempt

Reports to: Vice President, Operations

Location: Centrally located within the Greater Washington-DC-Baltimore Metro area with willingness to travel between Moyer offices, as needed, in Alexandria, Gaithersburg, Clarksburg and Elkridge

Compensation Details:
Salary: $80,000$100,000/year commensurate with experience
Benefits: Medical, dental, and vision insurance; $1,000 employer-sponsored HRA contribution; 401(k) retirement plan with employer matching after six months; paid time off
Expenses: Mileage reimbursement for all work-related travel

About Moyer Move Management:
Moyer Move Management is a family-owned business thats three generations strong, serving the Greater Washington, DC Baltimore Metro area. Were a growing company with deep Maryland roots and a small-business feel not a corporation. We help older adults and families navigate major life transitions downsizing, relocating, and moving into senior living communities with the kind of care and attention youd expect from someone moving their own family. White-glove service isnt an upgrade for us; its our standard. When our clients are in the middle of one of lifes biggest changes, our promise is simple: our family has your family covered. The people who join our team share that same commitment to doing right by every client we serve. Our team is dispersed but deeply connected a caring, compassionate group of remote and hybrid professionals who show up for each other and for every client, no matter where theyre working from. If that sounds like you, wed love to meet you.

Job Description:

Be the steady hand that ensures excellence for every Moyer move.
If you love building systems that make complex operations run smoothly and enjoy mentoring a team toward higher performance, this role may be a fit for you! Were looking for a strategic, hands-on Director of Operations who can take ownership of every moving part of our operations from field staff dispatch to final walkthrough. This job is part operations strategist, part team leader, and part quality champion.

What Youll Be Doing:

• Develop and execute operational strategies that align field operations with company goals and drive continuous improvement
• Lead, mentor, and build accountability within a team of operations managers, coordinators, and field personnel
• Monitor day-to-day service delivery to ensure quality standards and timelines are consistently met
• Serve as the operational link between sales, client services, and field teams to ensure seamless client experiences
• Optimize resource allocation labor, equipment, and materials across all moves and service locations
• Establish and enforce quality control procedures, conducting regular audits and performance assessments
• Develop and maintain safety protocols, training programs, and compliance standards for all personnel
• Coordinate operations support across Moyer Move Management and our sister company, Moyer & Sons

What It Takes to Succeed:

• Strategic operational leadership You can develop and execute strategies that tie directly back to company goals, not just keep the trains running on time
• People leadership You have experience building and mentoring high-performing operations teams and know how to build a culture of accountability
• Resource management and quality oversight Youre skilled at optimizing labor and materials while maintaining Moyers standards of service through thoughtful quality control
• Tech-savvy You embrace technology and are willing to learn new software platforms to manage your day-to-day work

Apply If:
You love being the person who turns operational chaos into a well-run machine, and you take as much pride in your teams growth as you do in a flawlessly executed move.

Flexible work from home options available.