Senior Operations Analyst

Krispy Kreme’s focus has remained the same – making fresh doughnuts using our founder’s original recipe. Our brand’s iconic Hot Light lets consumers know when doughnuts are being made so they can enjoy them hot, right off the line. Krispy Kreme is looking for a Senior Operations Analyst to sit at the intersection of data, strategy, and execution. This role is a key partner to senior leadership, translating complex operational data into clear decisions that drive performance across our retail and production business. You won’t just report on the business — you’ll help shape it, introducing modern analytics capabilities that push Krispy Kreme’s analytics maturity forward. A TASTE OF WHAT YOU WILL BE DOING Help shape the analytics vision for operations in partnership with senior leaders, including integrating AI into analytics workflows Champion the evolution of analytics at Krispy Kreme by introducing advanced tools, methodologies, and a culture of data‑driven decision‑making Present insights to leaders in clear, compelling formats that drive action Lead analytics initiatives that drive measurable improvement in operations Establish operational KPIs and performance frameworks that keep teams aligned and accountable (e.g., labor efficiency, material efficiency, product availability, equipment reliability, and other critical operations KPIs) Leverage tools like Python, SQL, Power BI and AI for complex analytics and dashboarding Design intuitive dashboards and self‑service analytics tools that empower operators and leaders to make faster, smarter decisions; surface actionable patterns before they become problems Apply statistical rigor and experimentation to validate findings and measure the impact of operational changes Automate existing tools and processes to be more efficient Ensure data accuracy, consistency, and compliance with company policies Serve as a trusted partner to business leaders and fellow analysts across the business Support IT with third‑party data integrations, ensuring the data used for reporting is well‑defined and accurate Train and mentor others on analytical tools and methods YOUR RECIPE FOR SUCCESS 5+ years of experience in analytics, operations analysis, or a related field within retail, manufacturing, or production environments Proficiency in Python, SQL and AI for data wrangling, analysis, and modeling Proficiency in Power BI or similar BI tools Ability to work independently and in a collaborative team environment Proven ability to influence senior stakeholders and communicate complex findings clearly Strong track record of turning data into operational improvements Experience working with operations, production and/or retail data preferred Experience working in a large‑scale, geographically distributed business preferred The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. BENEFITS Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan Generous PTO planCompany events Education reimbursement Adoption assistance Life insurance FSA/HSA plans Pet insurance Krispy Kreme is an Equal Opportunity Employer At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. #J-18808-Ljbffr