Service Operations Manager

Service Operations Manager

Gypsum, CO

Plumbing Systems Inc. is an established company with over 30 years of experience providing top-tier service and quality products in many areas around the Vail Valley and Summit County area.

About the Role

PSI, Inc. is looking for an experienced Service Manager to lead our multi-trade Service Department and technician teams in Gypsum, CO. This is an opportunity for a hands-on leader who understands the trades, knows how to develop people, and can drive operational success through strong leadership and accountability.

In this role, you'll oversee daily service operations, coach technicians in the field, improve department performance, and partner with the General Manager to deliver exceptional customer experiences and business results.

The ideal candidate brings a combination of technical expertise, leadership ability, and business mindset. If you're someone who enjoys building teams, improving processes, and taking ownership of results, we'd love to meet you.

What You'll Do

Lead, coach, and develop multi-trade service technicians through training, ride-alongs, and ongoing performance feedback. Build a high-performing team culture focused on safety, quality, customer satisfaction, and accountability. Monitor and improve key performance metrics including revenue, efficiency, productivity, and profitability. Partner with the General Manager to develop staffing plans, recruit technicians, and support team growth. Oversee daily service operations including scheduling, technician payroll, and on-call rotations. Collaborate with Dispatch, CSRs, and warehouse teams to improve workflow, parts availability, and customer communication. Lead weekly team meetings and training sessions focused on technical development, sales performance, and service excellence. Identify opportunities to improve processes and elevate overall department performance.

What We're Looking For

• 5+ years of experience in the skilled trades industry (HVAC, plumbing, or electrical preferred).
• 2+ years of experience managing technicians, installers, or field service teams.
• Previous hands-on experience as a technician or installer.
• Proven ability to manage KPIs and use performance data to drive results.
• Strong leadership, coaching, and communication skills.
• Excellent organization, problem-solving, and decision-making abilities.
• Valid driver's license.

Why Join PSI?

• Opportunity to lead and grow a multi-trade service organization.
• A leadership role with real ownership and impact.
• Support from an experienced team while having the autonomy to improve processes and performance.
• Work with a company serving the Vail Valley and surrounding mountain communities.
• Career growth opportunities within a growing organization.

Benefits and Perks:

• Competitive Pay
• Benefits: We offer top-notch benefits!
• Various medical, dental & vision plans, including 100% employer covered options for you
• 401(k) with a company match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Flexible spending accounts for health and dependent care
• Training and Career Growth: We are scaling quickly and would support this person's career growth and development
• Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
• Company Provided: Company branded attire and company vehicle provided for certain roles

Plumbing Systems Inc. (PSI) is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.