General Manager-West Towne Mall- Madison, WI

We are a leading Franchisee of GoTo Foods - the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!

Position Summary:

The General/Store Manager is responsible for achieving sales, labor, and food cost targets for store profitability. They exercise discretion in overall store operations, including supervising and directing staff, making staffing decisions, and ensuring guest satisfaction, product quality, and safety. The role is crucial in delivering an outstanding guest experience and involves day-to-day leadership to achieve various goals. The General Manager is required to exercise discretion regularly and customarily in managing the overall operations of the store. Most of the time is spent supervising and directing the workforce, making staffing decisions upon approval from DM, HR, or the President of the company such as (hiring, training, evaluating, disciplining, discharging, staffing, and scheduling).


Essential Duties and Responsibilities:

Include but are not limited to:

• Responsible for his/her store meeting the financial targets set forth by Fresh Dining Concepts, LLC. Items include monitoring: labor costs, food costs, and meeting the sales goals. Monitor, control, and reduce where possible all variable operating expenses.
• Manages the assets of the store, including maintaining the security and safety of the store.
• Provides overall insight for cash handling and timely processing of required financial reports. This includes making bank deposits during the day, securing the "top safe" and not compromising its combination.
• Monitors inventory levels, productions, waste, unauthorized "giveaways," etc. to control the cost of goods, without compromising product quality.
• Recruits, interviews, and hires staff for the store location.
• Directs and coordinates the activities of all staff.
• Ensures uniform policy is being strictly adhered to; ensure maintenance of dress code and personal appearance standards.
• Provide/supervise training and onboarding of all new and existing staff.
• Determines staffing needs and schedules all staff; bi-weekly schedule (including a personal schedule) and provide to District Manager.
• In consultation with the District Manager, if necessary, determine a personal schedule based on the requirements of the position; inform staff through inclusion in the weekly schedule.
• Provides disciplined leadership to staff, including setting clear expectations and holding the team and self accountable for results. On-boards, trains, coaches, counsels, develops, disciplines, and terminates employees. Performs supervisory responsibilities, including, but not limited to making employment decisions regarding hiring, promoting, demoting, and terminating. Recommends staff promotions and wage increases.
• Provides accurate, and timely monthly physical inventory.
• Ensures timekeeping is accurate for all employees at the store.
• As needed, review and authorize payment of invoices from vendors and other suppliers of goods and services; promptly transmit for payment as directed.
• Directs operations to properly maintain all equipment and physical facilities at all times.
• Directs and supervises the ongoing and periodic cleaning and maintenance of all equipment and physical facilities.
• Ensures the maintenance of all equipment and facilities in accordance with manufacturer and physical facilities.
• As needed, contact approved service and repair sources for necessary repairs as directed by the District Manager.
• Ensures the prompt completion and transmission of all required paperwork, reports, etc., as directed by the District Manager.
• Maintains files relating to operations and personnel, as directed by the corporate office and the District Manager.
• Coordinates the execution of all promotional, marketing, advertising, and public relations activities as directed by the District Manager.
• Recommends local promotional, marketing, advertising, and public relations activities; with the assistance of the District Manager and develops and executes approved activities.
• Recommends pricing strategies and special offers; execute as approved.
• Maintains good working relations with mall management and staff; attends meetings and participates in Merchants Association, Mall Marketing Committee, or similar activities.
• Complies with all Auntie Anne's/Cinnabon (QSR Brand) and Fresh Dining Concepts, LLC policies/procedures including relevant federal and state regulations, e.g., safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.
• Performs all of the essential duties of this position safely and effectively, consistent with the prescribed method and guidelines established by Auntie Anne's/Cinnabon and Fresh Dining Concepts, LLC.
• Be a working manager on the front line with team members; crew/shift/ assistant store manager.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent (GED) required, BA/BS degree preferred, or equivalent experience.
• Experience in coaching and developing teams in a retail environment.
• Availability to work shifts, including nights, weekends, and holidays.

Job Requirements/Physical Demands:

• Must be 18 years old or older.
• The essential job functions are prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions.
• The ability to lift to 50+ pounds.
• Ability to work in a fast-paced, highly stressed environment when dealing with systems/guests/staff.
• Work with agility.
• Assist in training and developing new hires.
• Occasional long hours within the state and federal applicable laws.
• Ability to write simple correspondence [In English]. Ability to effectively share information in one-on-one and small group situations to guests, and other employees of the organization who only speak English for safety and communication purposes.
• Ability to test products by taste, color, and smell.

License/Certifications:

• Reliable transportation.
• Current ServSafe certification required. If certification is not current, must pass ServSafe certification within 30 days of employment.
• Food Handler Permit as required by local laws.
• Compliance with all local Health Department requirements.

Job Competencies:

• Guest service, effective communication, teamwork/collaboration, dependability, reliability, quality and safety focus, integrity, results orientated/time management, motivation/initiate, adaptability/ambiguity, financial acumen, decision making, maintaining positive composure, personal learning, and leadership/coaching of people.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.