Help Desk Support
Jobtailor
Provide application and process support for Oracle-based and web-based systems Analyze technical and operational data for reporting, ad hoc data requests, and program-level decision making Develop and execute SQL queries and scripts Perform database and application analysis to identify discrepancies and troubleshoot issues Support data replication, exchange services, and system interfaces Execute and improve support processes, workflows, and reporting efficiency Liaise between end users, infrastructure teams, and developers Develop and maintain user documentation and SOPs Provide Tier II help desk support and resolve user tickets Assist with system improvements involving PHP scripting, CSS, and Oracle
PL/SQL
Requirements U.S. Citizenship required Secret clearance or ability to obtain and maintain One of the following education and experience options: Bachelors + 1 year of experience, OR AA/AS + 5+ years of experience, OR High School Diploma + 9+ years of experience Experience supporting Navy or DoD programs preferred Experience with Oracle databases, PL/SQL, or database reporting tools preferred Familiarity with scripting languages such as Python preferred Experience supporting data integration, replication, or DevOps-related activities preferred Core Competencies Demonstrates expertise in Oracle Database Management, SQL Query Development, and Application Support, with a strong focus on troubleshooting and process improvement. Capable of liaising effectively between technical teams and end users while providing Tier II help desk support. Highest-signal resume keywords Oracle Database Management SQL Query Development PL/SQL Scripting Data Integration Support Tier II Help Desk Support Hard Skills SQL PL/SQL Database Reporting PHP Scripting CSS Python Data Replication Troubleshooting Process Improvement Technical Analysis Soft Skills Communication Collaboration Problem-Solving Certifications & Qualifications Secret Clearance Industry Keywords Navy Programs DoD Programs Data Exchange Services Ad Hoc Reporting Tools & Technologies Oracle Web-Based Systems Help Desk Software #J-18808-Ljbffr JobtailorVacancy posted 3 days ago
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