Parent Support Specialist
Virtual Vocations Inc
Providing exceptional support to families, the full-time remote Parent Support Specialist will assist with enrollment, reimbursements, and community event organization while effectively resolving inquiries and enhancing the overall experience for parents. Key responsibilities Deliver direct support to parents through various communication channels, addressing questions about educational programs Utilize the help ticketing system to manage and respond to parent requests efficiently Collaborate with team members to ensure consistent information and participate in community event planning Required qualifications Associate's degree from an accredited college or university or related advanced learning experiences 1-3 years of customer service experience, account management, or marketing Familiarity with Google products such as Gmail, Calendar, and Docs Experience with CRM systems (e.g., HubSpot, Intercom, Zendesk) is a plus Commitment to flexible availability during traditional business hours in the Pacific Time Zone
Vacancy posted 2 days ago
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