Enterprise Account Director

Enterprise Account Director

Miami, FL (Hybrid) As the Enterprise Account Director, you are the strategic steward of customer relationships at Boats Group. You own a portfolio of accounts spanning both newly closed customers and mature, long-term clients with responsibility for driving adoption, expansion, and retention across the full lifecycle. As a key architect of the white glove experience, you ensure every customer receives proactive, consultative support that translates platform value into measurable business outcomes. You act as a trusted advisor who anticipates customer needs before they surface, bridging the gap between post-sale success and revenue growth.

What You'll Do

• Drive net revenue retention (NRR) through a combination of renewal execution, upsell, and cross-sell of additional product tiers and modules. Own a portfolio of accounts serving as the primary business point of contact.
• Identify and qualify expansion opportunities, partnering with team members across different departments where new business opportunities arise within an existing account. Develop deep, multi-threaded relationships across customer organizations, engaging stakeholders from end users through executive sponsors.
• Conduct structured Quarterly Business Reviews (QBRs) aligned to customer KPIs, ROI metrics, and strategic objectives.
• Deliver a proactive, high-touch service model that goes beyond reactive support anticipate needs, surface insights, and bring ideas to customers before they ask.
• Proactively monitor account health scores and usage data to identify risk signals and intervention opportunities.
• Coordinate internal resources, including Sales Onboarding, Support, and Product teams to resolve complex customer challenges.
• Champion the voice of the customer internally, providing structured feedback loops to Product and Marketing.
• Serve as an escalation point for service issues, owning resolution timelines and customer communication. Maintain meticulous account records and activity logs within Salesforce.

What You Should Have

• 5 or more years of SaaS sales, customer success, or enterprise-level relationship experience.
• Strong commercial acumen with experience managing renewals, upsells, and contract negotiations in a SaaS environment.
• Proficiency with Salesforce or comparable CRM.
• Excellent presentation skills; comfortable delivering executive-level QBRs and ROI narratives.
• Familiarity with negotiating multi-year contract structures is highly preferred.
• Bachelor's degree in business, Marketing, or related field preferred.

What You'll Receive:

• Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
• Generous Time Off: With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year
• Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.
• Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
• Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
• Commuter Benefits: Park conveniently in our building's garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.
• Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
• Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.

About Our Crew

Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe. Our passion and unyielding dedication to getting people on the water influence our culture in ways you won't find at other companies. We're the best at what we do because we're working in an industry we love. When you walk through our doors, you'll find smart, dedicated people who consider one another family. If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!