Customer care specialist

Are you a compassionate, communication-focused professional who loves helping people and guiding them to solutions? We are seeking five dedicated Customer Care Specialists to join our call center team on-site in East Hartford, CT! In this vital role, you will serve as the first point of contact for potential and existing beneficiaries, providing essential program information, account support, and password reset assistance for our online consumer portal.

Operating in a structured environment with weekends off, this position relies on your ability to actively listen, convey complex information clearly, and provide calm conflict resolution for frustrated customers. If you possess a strong work ethic, outstanding attendance habits, and thrive in a high-volume call environment, this contract assignment from August 1st through October 31st offers the perfect platform to expand your customer service career.

salary: $20.99 - $21 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

Position Summary: Support social service program applicants and recipients as the primary point of contact. This production-driven role focuses on accurately resolving inbound inquiries, navigating multiple software applications, and utilizing empathy and effective problem-solving skills to provide calm conflict resolution for frustrated customers. Outstanding attendance is a strict requirement for success in this structured, structured environment.

Key Responsibilities:

• Answer inbound calls from program applicants and recipients related to social service programs.
• Actively listen to callers, using excellent customer service skills, compassion, and empathy to assist them.
• Actively listen and use excellent verbal and written communication skills to ensure timely call resolution.
• Accurately document all interactions with callers within the required software applications
• Accurately document all interactions while following scripts to ensure proper procedures are adhered to.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
• Identify and communicate trends in caller questions and concerns to call center leadership.
• Demonstrate the ability to handle sensitive information and work with callers in difficult situations.
• Work with callers in difficult situations, resolving calls within required metrics while expressing empathy.

Skills

• Analytical Thinking
• Patient Care Coordination
• Basic Software Skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.